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Director of Customer Success - EMEA (Remote)

19 hours, 43 minutes ago
Europe, Middle East, Africa
Full-time
Executive
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Constructor

Constructor

The only site search and product discovery built for ecommerce KPIs. Delivering superior experiences with AI, NLP, data and personalization.

Internet Software & Services
View All Jobs 29

Description

  • Lead and coach a team of high-functioning customer success managers.
  • Ensure customers go live successfully and continue to realize value from the product over time.
  • Build, iterate, and scale systems and processes that support rapid team growth while improving service quality.
  • Establish, maintain, and drive value through executive relationships across customer accounts.
  • Reinforce the product’s value to customers and make customer success feel like a natural extension of the sales cycle.
  • Work directly with customers when needed and lead from the front on escalations or complex situations.
  • Train the team to understand enterprise customer needs, priorities, and internal misalignments.
  • Help craft internal and external messaging for what customers need to be successful.
  • Manage and prioritize engineering time for customer requests, ensuring important work is delivered efficiently.
  • Continuously improve the integration process and customer experience.

Requirements

  • Minimum 6 years of professional experience working directly with customers and large organizations in a role involving technical stakeholders.
  • Minimum 2 years of leadership experience in customer success, technical account management, or solutions consulting.
  • Technical curiosity and the ability to speak confidently about how a product works with technical leaders.
  • Excellent communication and interpersonal skills.
  • Strong ability to understand different roles within an organization and craft clear narratives that align people around an idea.
  • Ability to influence, convince, and motivate others toward the right course of action.
  • Ability and desire to learn quickly, think creatively, and solve problems.
  • Enjoyment of daily customer interaction and problem-solving.
  • Fluency in multiple languages is a bonus.
  • Ability to work EMEA hours.

Benefits

  • Leave package.
  • Work from home.
  • Training and development.
  • Employee Assistance Programme with counseling.
  • Stock option plan.
  • Paid time off.
  • Performance bonus.
  • Company retreats.

Interested in this position?

Apply directly on the company website

Apply Now

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