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Senior Salesforce Administrator

2 months, 1 week ago
India
Full-time
Senior
Salesforce Developer
Software Development
CRM GitHub Salesforce
Apply Now
ConnectWise

ConnectWise

ConnectWise provides integrated software tools and services for technology companies, enabling efficient business management, service automation, and exceptional customer experiences worldwide.

Internet Software & Services
1K-5K
Founded 1982
View All Jobs 24

Description

  • Lead the ongoing development, configuration, support, maintenance, and improvement of the Salesforce CRM platform.
  • Serve as the primary system administrator for the Salesforce environment.
  • Provide support to Business Applications teams and act as an escalation point for Salesforce-related questions and issues.
  • Manage user account maintenance, reports and dashboards, workflows, and other routine administrative tasks.
  • Conduct regular internal system audits and prepare the platform for upgrades.
  • Manage Salesforce data feeds and integrations with upstream and downstream systems.
  • Coordinate the evaluation, scope, and completion of new development requests.
  • Work with institutional management to establish processes supporting administration, development, and change management activities.
  • Train new users and help grow Salesforce capability across the organization.
  • Liaise between users, vendors, and application development teams to define and document requirements.

Requirements

  • 4+ years of relevant experience.
  • Bachelor’s degree in a related field or equivalent business experience.
  • Experience with Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
  • Experience supporting 1,500+ Salesforce users in a current organization.
  • Experience with deployment tools such as Copado, Gearset, and GitHub.
  • Salesforce CPQ experience of 6 months to 2 years.
  • ADM201, ADM211, or another Salesforce administration certification.
  • Preferred certifications in Sales Cloud, Service Cloud, and/or Developer.
  • Strong understanding of Salesforce best practices and functionality.
  • Ability to build custom apps and objects, formula fields, workflows, custom views, and intermediate-complexity content.
  • Advanced data management abilities.
  • Experience with Outreach, LeanData, and Gainsight is a plus.
  • Ability to work a UST schedule from 8:00 AM EST to 5:00 PM EST (6:30 PM to 3:30 AM local time).
  • Onsite, hybrid, or remote work depending on location; hybrid for Pune, Mumbai, and Bangalore, with remote available for other locations.

Benefits

  • Hybrid, remote, or onsite work options depending on location.
  • Remote work available for locations outside Pune, Mumbai, and Bangalore.
  • Equal opportunity employer with a diverse and inclusive workplace.
  • Reasonable accommodations available during the application and hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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