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Associate Partner Success Manager

3 weeks, 4 days ago
Philippines
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
ConnectWise

ConnectWise

ConnectWise provides integrated software tools and services for technology companies, enabling efficient business management, service automation, and exceptional customer experiences worldwide.

Internet Software & Services
1K-5K
Founded 1982
View All Jobs 32

Description

  • Support cross-functional teams with a high level of attention to detail.
  • Research, analyze, and document partner-related findings.
  • Coach and review the work of other team members when needed.
  • Ensure partners realize maximum value from their investment, use their licenses, and identify new opportunities for growth.
  • Collaborate with ConnectWise stakeholders to drive product adoption and successful renewals.
  • Build and nurture relationships across partner accounts to strengthen the partnership and expand engagement.
  • Monitor partner usage data, health indicators, maturity scores, renewal dates, and growth opportunities, then translate insights into success strategies.
  • Evangelize product capabilities across the ConnectWise platform.
  • Develop an understanding of partner business challenges and identify risks that may hinder business goals.
  • Serve as an escalation point and proactively drive timely issue resolution.
  • Navigate customer organizations to build relationships with executives and key stakeholders.

Requirements

  • Bachelor’s degree in a related field or equivalent business experience.
  • 3+ years of relevant experience.
  • 2+ years of SaaS industry experience preferred.
  • MBA preferred.
  • Ability to manage projects and processes independently with limited supervision.
  • Advanced knowledge of the applicable work area.
  • Ability to adapt to new technologies and processes based on partner requirements.
  • Excellent interpersonal and communication skills.
  • Strong analytical, organizational, and business management skills.
  • Working knowledge of ConnectWise products and platform features, capabilities, and best use preferred.
  • Knowledge of the IT Service Provider market and business.
  • Ability to quickly understand and explain technological and business concepts.
  • Effective at leading and facilitating executive meetings and workshops.
  • Onsite, hybrid, or a combination of work arrangement.
  • 0-10% travel may be required.

Interested in this position?

Apply directly on the company website

Apply Now

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