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Client Onboarding Manager

7 hours, 24 minutes ago
United States
Full-time
Junior
Implementation Consultant
Project and Program Management
Apply Now
Connecteam

Connecteam

Connecteam is the world's #1 employee app that revolutionizes how companies manage their deskless employees with a comprehensive all-in-one solution for communication, operation, engagement, and training.

Diversified Telecommunication Services
251-1K
$158M raised
View All Jobs 35

Description

  • Own the customer onboarding process from internal handoff through go-live and initial payroll stabilization.
  • Build implementation plans around first clock-in dates, payroll periods, training needs, and payroll-processing deadlines.
  • Lead kickoff, setup, training, and payroll launch activities for customers.
  • Manage timelines, responsibilities, next steps, risks, and customer communications throughout each implementation.
  • Lead discovery and translate customer workflows and business requirements into a practical Connecteam setup.
  • Configure Connecteam account settings and manage relevant integrations.
  • Train clients and managers on the platform, time tracking, payroll workflows, and integration processes.
  • Coordinate closely with partner Implementation Managers and internal teams across Sales, Support, Product, Integrations, and leadership.
  • Investigate issues across the workflow, determine ownership, and escalate payroll-impacting risks with documentation.
  • Maintain accurate account records, architecture decisions, handoff notes, and implementation documentation.

Requirements

  • 2+ years of experience in implementation, onboarding, or a customer-facing SaaS role with SMB and mid-market clients.
  • Strong project management skills with the ability to manage multiple customer implementations and priorities simultaneously.
  • Excellent communication, presentation, and training skills with the ability to explain technical concepts to technical and non-technical audiences.
  • Tech-savvy with the ability to quickly learn software, troubleshoot issues, and understand integrations and data flows.
  • Strong organizational skills, attention to detail, and a customer-first approach.
  • Ability to build trusted relationships with customers, internal teams, and external partners in a fast-paced environment.
  • Strong problem-solving skills, sound judgment, and the ability to navigate ambiguity and changing customer needs.
  • Experience with payroll, HRIS, workforce management, scheduling, time and attendance, or employee management platforms (preferred).
  • Experience supporting payroll implementations, PEO environments, or multi-location/multi-entity organizations (preferred).
  • Experience working in a partner-led or channel-based customer environment (preferred).

Benefits

  • Medical, dental, and vision coverage.
  • Paid time off for vacation and sick days.
  • 401(k) plan.
  • Salary of $90K.
  • Opportunity to work in selected U.S. states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Interested in this position?

Apply directly on the company website

Apply Now

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