RemoteLeaf Logo
Log in Sign up

Customer Support Representative - East Coast Hours

1 month ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
COMPLY

COMPLY

COMPLY is a leading compliance software provider for the financial services sector, offering regulatory compliance technology, consulting, and education resources. Their comprehensive suite of solutions empowers clients to navigate the ever-changing re...

Capital Markets
51-250
View All Jobs 2

Description

  • Set up and configure the Comply platform to activate new client accounts.
  • Respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Manage customer account activation implementations and meet deadlines.
  • Review, interpret, and upload data from multiple sources while identifying discrepancies.
  • Prioritize and manage support cases in a high-volume, fast-paced environment.
  • Track support case details in the case management system.
  • Update clients on project status and troubleshoot issues promptly.
  • Collaborate with Technical Support and Product Development teams to advocate for customer needs.
  • Manage multiple projects simultaneously and coordinate tasks to reach deadlines.
  • Provide responsive, efficient support that exceeds client expectations.

Requirements

  • Bachelor’s degree required; major in Accounting, Finance, or Economics is a plus.
  • 0–3 years of work experience.
  • Must be available for one of three East Coast shifts: 8AM–4PM, 9AM–5PM, or 10AM–6PM Monday through Friday.
  • Must be open to working evenings, occasional weekends, and/or holidays.
  • Excellent customer-facing, written, and verbal communication skills.
  • Ability to accurately analyze and interpret data.
  • Exceptional organizational and time management skills.
  • Strong troubleshooting, resolution, and analytical skills.
  • Ability to perform complex tasks and prioritize multiple projects.
  • Experience in a high-volume call environment or customer support role is a plus.
  • Experience with Salesforce.com or other CRM systems, SaaS technology, MS Office, and software support is a plus.
  • Must be authorized to work for any employer in the United States; no visa sponsorship is available.

Benefits

  • Remote full-time position.
  • All-in total compensation of $49,500 to $55,000.
  • Base salary range of $45,000 to $50,000.
  • Bonus and benefit offerings included in total compensation.
  • Opportunity for advancement, learning, and career development.
  • Exposure to Product Management and Sales teams at all levels.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Ensono

End User Support Technician

Ensono 1K-5K IT Services

Ensono is hiring an End User Support Technician to provide desktop, device, and application support for clients in a hybrid IT environment.

India Full-time Junior Customer Support
AWS Azure GCP Linux macOS
1 hour, 29 minutes ago
Mercier Consultancy

Italian-Speaking Cybersecurity Customer Experts - Work In Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring Italian-speaking Cybersecurity Customer Experts in Greece to support clients in protecting their digital environments and resolving cybersecurity-related issues.

Greece Full-time Junior Customer Support Security Analyst
CRM Cybersecurity
1 hour, 33 minutes ago
FOCUS PARTNERS

Client Service Specialist

FOCUS PARTNERS 1-10 Professional Services

Focus Partners Wealth is seeking a Client Service Specialist to provide high-touch operational support to advisors and clients across custodial and back-office service requests.

United States Full-time Junior Customer Support
$55k-$60k
CRM Salesforce
1 hour, 56 minutes ago
Long View Systems

Global Service Desk Analyst - Spanish Bilingual

Long View Systems 1K-5K IT Services

Long View is hiring a Spanish-bilingual Global Service Desk Analyst in Canada to provide tier I support for IT and communications systems to clients across the globe.

Canada Contract Junior Customer Support
$46k-$50k
2 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers