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Global Service Desk Analyst - Spanish Bilingual

1 hour, 25 minutes ago
Canada
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
Long View Systems

Long View Systems

Long View Systems is a top IT solutions provider in North America, specializing in Hybrid IT solutions like cloud services, IT infrastructure, and end user support.

IT Services
1K-5K
Founded 1999
View All Jobs 5

Description

  • Provide tier I support for IT and communications systems through the service desk.
  • Submit fully documented customer issues into a ticket management system.
  • Analyze symptoms, determine urgency, and resolve issues when possible.
  • Dispatch incidents to the appropriate Tier II support group when first-call resolution is not possible.
  • Manage incidents through their lifecycle, including follow-up and resolution tracking.
  • Support internal and external escalation handling.
  • Identify process improvement opportunities and help improve service delivery with peers and leads.

Requirements

  • 2+ years of experience in a technical support role providing tier I support in a service desk or help desk environment.
  • Fluency in Spanish and English in a professional environment.
  • Strong Spanish and English written and verbal communication skills.
  • Proven ability to troubleshoot and resolve technical and procedural issues.
  • Ability to adapt to changing customer needs and handle high-stress situations quickly and professionally.
  • Ability to build rapport with peers and colleagues.
  • Proven ability to provide superior customer service on the phone and off the phone.
  • Ability and willingness to work weekends.
  • ITIL Incident Management understanding (preferred).
  • A+ Certification (preferred).

Benefits

  • $22-$24 per hour pay rate.
  • 9-month contract with the possibility of extension or conversion to full-time employee.
  • Remote opportunity in Canada.
  • Recognition programs.
  • Inclusive, collaborative, and fun workplace culture.
  • Employee resource groups and company-wide training focused on inclusion and unconscious bias.

Interested in this position?

Apply directly on the company website

Apply Now

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