Customer Success Manager

1 hour, 58 minutes ago
Full-time
Junior
Customer and Technical Support
COMPLY

COMPLY

COMPLY is a leading compliance software provider for the financial services sector, offering regulatory compliance technology, consulting, and education resources. Their comprehensive suite of solutions empowers clients to navigate the ever-changing re...

Capital Markets
51-250

Description

  • Own a portfolio of strategic accounts and serve as the central point of contact for day-to-day customer inquiries.
  • Proactively manage the customer journey from onboarding through renewal to ensure alignment with business goals.
  • Build executive-level relationships with customer stakeholders to understand and influence organizational goals.
  • Increase customer lifetime value through product adoption, satisfaction, health, and advocacy.
  • Deliver regular business reviews and Quarterly Business Reviews to help customers recognize intended outcomes.
  • Monitor customer health using usage, relationship, and adoption data to identify churn risk and growth opportunities.
  • Use Gainsight and Salesforce to manage customer health scores and maintain CRM data integrity.
  • Lead critical issue resolution across departments for strategic or at-risk accounts.
  • Collaborate with product, sales, onboarding, support, and marketing to relay feedback, improve processes, and support advocacy initiatives.
  • Own the renewal process end to end, including forecasting, negotiation, close, upsell, cross-sell, and expansion planning.

Requirements

  • 3+ years of experience in a Customer Success or Account Management role.
  • Experience in financial services or compliance is a plus.
  • Ability to manage influence through persuasion, negotiation, and consensus building.
  • Strong empathy for customers and a passion for revenue and growth.
  • Demonstrated ability to manage projects through completion with customers.
  • Analytical, organized, process-oriented, and proactive mindset.
  • Demonstrated desire for continuous learning and improvement.
  • Enthusiastic and creative leadership style with the ability to inspire others.
  • Must be authorized to work for any employer in the United States.
  • Unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits

  • Remote full-time role based in the United States.
  • Base salary range of $60,000 to $90,000.
  • All-in total compensation of $66,000 to $99,000, including applicable bonus and benefit offerings.
  • Opportunity to work with a leading compliance SaaS and consulting company serving global financial services clients.
  • Access to company perks and employee offerings mentioned on Comply’s careers page.

Interested in this position?

Apply directly on the company website

Apply Now

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