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Customer Success Manager

2 months, 2 weeks ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
HappyCo

HappyCo

HappyCo provides an AI-powered platform designed to centralize and optimize maintenance operations for multifamily properties, enabling real-time inspection, monitoring, and management of business assets to enhance resident satisfaction and operational...

Professional Services
51-250
Founded 2012
$12M raised
View All Jobs 12

Description

  • Develop, maintain, and execute success plans aligned to customer business objectives and operational outcomes.
  • Build and strengthen relationships with stakeholders across frontline, management, and executive levels.
  • Conduct regular customer engagement meetings and formal business reviews to assess progress and demonstrate value.
  • Facilitate onboarding, change management, and ongoing best-practice adoption to maximize customer success.
  • Monitor customer health, product usage, engagement signals, and sentiment to identify early risk indicators.
  • Manage escalations and coordinate cross-functional responses to resolve customer issues quickly and transparently.
  • Drive renewal readiness by documenting and communicating value realization and customer outcomes.
  • Collaborate with Account Managers to identify expansion opportunities and support revenue growth.
  • Serve as the internal voice of the customer by collecting and relaying product feedback and feature needs.
  • Partner with Product, Sales, Support, and Implementation to improve customer experience and lifecycle management.

Requirements

  • 3+ years of Customer Success experience in a SaaS environment.
  • Experience in the Multifamily or PropTech industry is required.
  • Experience with Gainsight or a similar customer success platform preferred.
  • Familiarity with SaaS delivery models.
  • Experience working as an AI-native operator who uses AI regularly to improve efficiency and customer outcomes.
  • Exceptional written and verbal communication skills.
  • Strong analytical skills and comfort interpreting customer insights and usage data.
  • High degree of ownership, organization, and ability to execute independently.

Benefits

  • Work from anywhere with a flexible company culture.
  • Unlimited vacation time.
  • Generous paid parental leave.
  • Competitive and equitable pay, including stock options.
  • Monthly stipends for wellness and home office expenses.
  • Opportunity to work for a fast-growing technology company in the PropTech industry.

Interested in this position?

Apply directly on the company website

Apply Now

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