HappyCo

HappyCo provides an AI-powered platform designed to centralize and optimize maintenance operations for multifamily properties, enabling real-time inspection, monitoring, and management of business assets to enhance resident satisfaction and operational...

Professional Services

Industrials

51-250 (181)

Founded 2012

$12M raised

11 open positions

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Customer Success Manager

2 months ago

United States

Full-time

Junior

Customer and Technical Support

Apply Now

HappyCo

Professional Services

51-250

Founded 2012

$12M raised

View All Jobs 11

Description

Develop, maintain, and execute success plans aligned to customer business objectives and operational outcomes.
Build and strengthen relationships with stakeholders across frontline, management, and executive levels.
Conduct regular customer engagement meetings and formal business reviews to assess progress and demonstrate value.
Facilitate onboarding, change management, and ongoing best-practice adoption to maximize customer success.
Monitor customer health, product usage, engagement signals, and sentiment to identify early risk indicators.
Manage escalations and coordinate cross-functional responses to resolve customer issues quickly and transparently.
Drive renewal readiness by documenting and communicating value realization and customer outcomes.
Collaborate with Account Managers to identify expansion opportunities and support revenue growth.
Serve as the internal voice of the customer by collecting and relaying product feedback and feature needs.
Partner with Product, Sales, Support, and Implementation to improve customer experience and lifecycle management.

Requirements

3+ years of Customer Success experience in a SaaS environment.
Experience in the Multifamily or PropTech industry is required.
Experience with Gainsight or a similar customer success platform preferred.
Familiarity with SaaS delivery models.
Experience working as an AI-native operator who uses AI regularly to improve efficiency and customer outcomes.
Exceptional written and verbal communication skills.
Strong analytical skills and comfort interpreting customer insights and usage data.
High degree of ownership, organization, and ability to execute independently.

Benefits

Work from anywhere with a flexible company culture.
Unlimited vacation time.
Generous paid parental leave.
Competitive and equitable pay, including stock options.
Monthly stipends for wellness and home office expenses.
Opportunity to work for a fast-growing technology company in the PropTech industry.

Interested in this position?

Apply directly on the company website

Apply Now

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