RemoteLeaf Logo
Log in Sign up

Customer Education Lead

2 months, 2 weeks ago
United States, Canada
Mid Level
Customer Success Manager
Customer and Technical Support
Git
Apply Now
CoLab

CoLab

CoLab is a collaborative engineering platform that streamlines design reviews, prevents errors, and speeds up product development for hardware engineering teams.

Construction & Engineering
51-250
Founded 2017
$20M raised
View All Jobs 7

Description

  • Map customer audiences and determine what each group needs to learn, when, and how.
  • Use product usage data, support trends, and Customer Success feedback to identify learning gaps and priority topics.
  • Partner with Customer Success, Solutions Engineers, and Implementation to turn customer friction into education priorities.
  • Create customer-facing onboarding and enablement materials such as videos, guides, templates, and self-paced modules.
  • Design interactive learning paths and assessments, including certification exams, to validate customer knowledge.
  • Develop CoLab Academy curriculum, including certifications, learning paths, and use case guides.
  • Evaluate, select, and implement an LMS or content hub for self-serve learning and tracking.
  • Define repeatable content creation, review, maintenance, and version-control processes to keep materials current.
  • Build feedback loops between learners, Customer Success, and Product to continuously improve content.
  • Measure the impact of education content on activation, adoption, customer health, and renewals, and iterate based on results.
  • Equip Customer Success and Customer Experience teams with ready-to-use materials and internal enablement content.
  • Partner with Product Marketing to ensure education content is ready for feature launches.

Requirements

  • 3+ years of experience in instructional design, customer education, or enablement at a B2B SaaS company.
  • Experience creating customer-facing content that drives measurable adoption.
  • Demonstrated success connecting education programs to business outcomes such as adoption, time-to-value, and renewals.
  • Strong project management and collaboration skills across Customer Success, Product, and Marketing.
  • Excellent writing, organization, and presentation skills.
  • Experience with technical B2B products, especially engineering tools such as CAD, PLM, or DevOps, is preferred.
  • Hands-on experience with LMS platforms such as Skilljar, Docebo, or Thought Industries is preferred.
  • Experience with course authoring tools such as Articulate Rise, Camtasia, or Adobe Creative Suite is preferred.
  • Proven ability to design for scale using a mix of asynchronous and live learning formats is preferred.
  • Background in customer marketing, enablement, or customer community is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Cohere Health

Provider Success Manager

Cohere Health 251-1K Insurance

Cohere Health is hiring a Provider Success Manager to lead provider and client-user onboarding, engagement, and relationship management across health plan networks, supporting adoption and long-term partnership success.

United States Full-time Mid Level Customer Success Manager
$90k-$115k
CRM HIPAA JIRA Monday.com Salesforce Tableau
15 hours, 59 minutes ago
Habitat Health

Social Work Educator

Habitat Health Health Care Providers & Services

Habitat Health is seeking a California-based Social Work Educator to lead on-site onboarding, training, and operational consistency for social work teams across its PACE Centers serving older adults.

United States Full-time Mid Level Training Specialist
$128k-$145k
16 hours, 44 minutes ago
GoGuardian

Customer Engagement Manager

GoGuardian 251-1K Internet Software & Services

GoGuardian is hiring a remote Customer Engagement Manager in India to use customer and product data to identify engagement and churn risks and coordinate actions that improve adoption and retention for its K-12 Curriculum and Instruction products.

India Full-time Mid Level Customer Success Manager
Power BI SQL Tableau
16 hours, 44 minutes ago
DevRev

AI Outcomes Manager

DevRev 51-250 Internet Software & Services

DevRev is hiring an AI Outcomes Manager to own enterprise and growth customer accounts end to end, combining customer success and support to drive adoption, resolve issues, and deliver measurable business value.

Australia Mid Level Customer Success Manager Technical Support Engineer
1 day, 15 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers