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Customer Education Lead

3 months, 2 weeks ago
United States, Canada
Mid Level
Customer Success Manager
Customer and Technical Support
Git
Apply Now
CoLab

CoLab

CoLab is a collaborative engineering platform that streamlines design reviews, prevents errors, and speeds up product development for hardware engineering teams.

Construction & Engineering
51-250
Founded 2017
$20M raised
View All Jobs 7

Description

  • Map customer audiences and determine what each group needs to learn, when, and how.
  • Use product usage data, support trends, and Customer Success feedback to identify learning gaps and priority topics.
  • Partner with Customer Success, Solutions Engineers, and Implementation to turn customer friction into education priorities.
  • Create customer-facing onboarding and enablement materials such as videos, guides, templates, and self-paced modules.
  • Design interactive learning paths and assessments, including certification exams, to validate customer knowledge.
  • Develop CoLab Academy curriculum, including certifications, learning paths, and use case guides.
  • Evaluate, select, and implement an LMS or content hub for self-serve learning and tracking.
  • Define repeatable content creation, review, maintenance, and version-control processes to keep materials current.
  • Build feedback loops between learners, Customer Success, and Product to continuously improve content.
  • Measure the impact of education content on activation, adoption, customer health, and renewals, and iterate based on results.
  • Equip Customer Success and Customer Experience teams with ready-to-use materials and internal enablement content.
  • Partner with Product Marketing to ensure education content is ready for feature launches.

Requirements

  • 3+ years of experience in instructional design, customer education, or enablement at a B2B SaaS company.
  • Experience creating customer-facing content that drives measurable adoption.
  • Demonstrated success connecting education programs to business outcomes such as adoption, time-to-value, and renewals.
  • Strong project management and collaboration skills across Customer Success, Product, and Marketing.
  • Excellent writing, organization, and presentation skills.
  • Experience with technical B2B products, especially engineering tools such as CAD, PLM, or DevOps, is preferred.
  • Hands-on experience with LMS platforms such as Skilljar, Docebo, or Thought Industries is preferred.
  • Experience with course authoring tools such as Articulate Rise, Camtasia, or Adobe Creative Suite is preferred.
  • Proven ability to design for scale using a mix of asynchronous and live learning formats is preferred.
  • Background in customer marketing, enablement, or customer community is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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