RemoteLeaf Logo
Log in Sign up

Engineering Manager - Customer Experience AI

3 months ago
India
Full-time
Lead
AI Engineer
Software Development
AWS Blockchain Generative AI Go Kubernetes LLM Machine Learning NLP Ruby
Apply Now
Coinbase

Coinbase

Coinbase provides a user-friendly platform for buying and selling digital currencies, such as Bitcoin and Ethereum, catering to individuals, businesses, and developers in the cryptocurrency market.

Capital Markets
1K-5K
Founded 2012
View All Jobs 83

Description

  • Lead the roadmap and execution for the conversational AI stack, moving from decision trees to LLM-driven reasoning, RAG, and agentic workflows.
  • Oversee integration of third-party AI solutions while scaling in-house LLM infrastructure for high-stakes crypto support queries.
  • Build AI evaluation frameworks and feedback loops to ensure models are accurate, grounded, and compliant with financial regulations.
  • Develop secure agentic automation paths that allow AI systems to perform tasks such as transaction troubleshooting and account recovery through internal APIs.
  • Define the technical architecture for vector databases, prompt engineering, and context window management to support personalized customer experiences.
  • Own the reliability of AI services, including latency optimization, token cost management, and fallback mechanisms to human agents.
  • Guide a team working across internal LLM-driven agents and external integrations.
  • Ensure AI systems are secure and do not leak PII or generate incorrect financial advice.

Requirements

  • 8+ years of software engineering experience.
  • 2+ years leading high-performing teams in a fast-paced environment.
  • Hands-on experience shipping products powered by Large Language Models (LLMs).
  • Experience with prompt engineering, fine-tuning, and model providers such as OpenAI and Anthropic.
  • Experience building RAG (Retrieval-Augmented Generation) pipelines and managing the data lifecycle for grounded AI systems.
  • Experience building scalable, distributed systems in a high-traffic production environment.
  • Experience with Go, Ruby, or similar languages.
  • Experience with quantitative evaluation frameworks to measure hallucination rates, accuracy, and customer sentiment.
  • Strong understanding of AI guardrails, including protection against PII leakage and hallucinated financial advice.
  • Preferred: Experience with vector databases such as Pinecone, Weaviate, or Milvus.
  • Preferred: Experience with AI orchestration frameworks such as LangChain or LlamaIndex.
  • Preferred: Experience in FinTech or crypto and working within regulatory or compliance requirements.
  • Preferred: Background in NLP or traditional machine learning.
  • Preferred: Proficiency in Golang and modern cloud-native infrastructure such as AWS and Kubernetes.

Benefits

  • Target annual base salary of ₹9,424,500 INR.
  • Total compensation may include equity and bonus eligibility.
  • Benefits include medical, dental, and vision coverage.
  • Remote-first roles are offered, though in-person participation is required throughout the year.
  • Team and company-wide offsites are held multiple times annually and are fully supported.
  • Equal opportunity employer with reasonable accommodations available for individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

VTEX

Engineering Manager, Cloud Storage

VTEX 1K-5K Internet Software & Services

Engineering Manager for Cloud Storage at VTEX, leading the platform team that powers the company’s core data storage ecosystem and improves developer velocity.

Brazil Full-time Lead Engineering Manager
DynamoDB LLM OpenSearch PostgreSQL Redis SQL Server
18 hours, 13 minutes ago
Fundraise Up

Senior AI Enablement Engineer

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring an AI Enablement Engineer in a remote role based in Turkey to drive adoption of AI-assisted development and build the internal integrations that improve engineering productivity across a global product team.

Turkey Full-time Senior AI Engineer Software Engineer
$65k-$70k
Bull CI/CD ClickHouse Elasticsearch Grafana Kafka Koa LLM MongoDB NestJS Node.js OpenTelemetry Prometheus React Redis Serverless TypeScript Vue.js
18 hours, 13 minutes ago
Locus Robotics

Technical Director, AI Enterprise Architect

Locus Robotics 251-1K Automotive

Locus Robotics is hiring a Technical Director, AI Enterprise Architect to lead an enterprise-wide AI transformation by defining strategy, architecting scalable AI solutions, and driving execution across the business.

United States Full-time Lead AI Engineer Solutions Architect
$200k-$300k
AWS Azure CRM Databricks ERP GCP LLM Machine Learning Python
18 hours, 28 minutes ago
Dragos

Data Engineering Manager

Dragos 251-1K Professional Services

Dragos is seeking a Data Engineering Manager to lead the team building the core data layer that supports its cybersecurity products and threat-focused engineering work.

United States Full-time Lead Data Engineer Engineering Manager
$220k-$220k
Agile Apache Airflow ClickHouse Cybersecurity dbt Docker Kubernetes PostgreSQL Rust SOC
18 hours, 43 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers