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Engineering Manager - Customer Experience AI

4 months, 3 weeks ago
India
Full-time
Lead
AI Engineer
Software Development
AWS Blockchain Generative AI Go Kubernetes LLM Machine Learning NLP Ruby
Apply Now
Coinbase

Coinbase

Coinbase provides a user-friendly platform for buying and selling digital currencies, such as Bitcoin and Ethereum, catering to individuals, businesses, and developers in the cryptocurrency market.

Capital Markets
1K-5K
Founded 2012
View All Jobs 80

Description

  • Lead the roadmap and execution for the conversational AI stack, moving from decision trees to LLM-driven reasoning, RAG, and agentic workflows.
  • Oversee integration of third-party AI solutions while scaling in-house LLM infrastructure for high-stakes crypto support queries.
  • Build AI evaluation frameworks and feedback loops to ensure models are accurate, grounded, and compliant with financial regulations.
  • Develop secure agentic automation paths that allow AI systems to perform tasks such as transaction troubleshooting and account recovery through internal APIs.
  • Define the technical architecture for vector databases, prompt engineering, and context window management to support personalized customer experiences.
  • Own the reliability of AI services, including latency optimization, token cost management, and fallback mechanisms to human agents.
  • Guide a team working across internal LLM-driven agents and external integrations.
  • Ensure AI systems are secure and do not leak PII or generate incorrect financial advice.

Requirements

  • 8+ years of software engineering experience.
  • 2+ years leading high-performing teams in a fast-paced environment.
  • Hands-on experience shipping products powered by Large Language Models (LLMs).
  • Experience with prompt engineering, fine-tuning, and model providers such as OpenAI and Anthropic.
  • Experience building RAG (Retrieval-Augmented Generation) pipelines and managing the data lifecycle for grounded AI systems.
  • Experience building scalable, distributed systems in a high-traffic production environment.
  • Experience with Go, Ruby, or similar languages.
  • Experience with quantitative evaluation frameworks to measure hallucination rates, accuracy, and customer sentiment.
  • Strong understanding of AI guardrails, including protection against PII leakage and hallucinated financial advice.
  • Preferred: Experience with vector databases such as Pinecone, Weaviate, or Milvus.
  • Preferred: Experience with AI orchestration frameworks such as LangChain or LlamaIndex.
  • Preferred: Experience in FinTech or crypto and working within regulatory or compliance requirements.
  • Preferred: Background in NLP or traditional machine learning.
  • Preferred: Proficiency in Golang and modern cloud-native infrastructure such as AWS and Kubernetes.

Benefits

  • Target annual base salary of ₹9,424,500 INR.
  • Total compensation may include equity and bonus eligibility.
  • Benefits include medical, dental, and vision coverage.
  • Remote-first roles are offered, though in-person participation is required throughout the year.
  • Team and company-wide offsites are held multiple times annually and are fully supported.
  • Equal opportunity employer with reasonable accommodations available for individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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