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IT Support Specialist II

43 minutes ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Active Directory Android Cybersecurity DNS TCP/IP
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COG RESEARCH FOUNDATION,

COG RESEARCH FOUNDATION,

COG RESEARCH FOUNDATION, is a nonprofit organization established to serve as the federal grantee for the Children's Oncology Group, focusing on advancing research and support for pediatric cancer treatment and care.

Health Care Providers & Services
Founded 2024
View All Jobs 4

Description

  • Serve as the primary contact for end-user technology support and resolve incidents and service requests.
  • Troubleshoot Windows endpoints, Microsoft 365, virtual desktops, devices, peripherals, remote connectivity, and business applications.
  • Administer Microsoft 365 licenses, shared mailboxes, distribution groups, permissions, and access requests.
  • Manage user accounts, MFA, endpoint enrollment, software deployment, provisioning, onboarding, offboarding, and asset records.
  • Support endpoint security, identity protection, compliance activities, and escalation of suspected security incidents.
  • Document incidents, resolutions, procedures, knowledge-base content, and technical recommendations.
  • Educate users on Microsoft 365, collaboration tools, cybersecurity practices, and technology best practices.
  • Participate in deployments, upgrades, testing, operational improvements, and technology initiatives.
  • Collaborate with systems, networking, cybersecurity, vendors, and application owners on escalated issues.
  • Meet service levels while supporting a fully remote workforce and maintain communication through resolution.

Requirements

  • Five years of progressively responsible experience supporting Microsoft Windows endpoints and Microsoft 365 services.
  • Associate degree in IT, Computer Science, Information Systems, or a related field, or two additional years of relevant experience.
  • Experience independently diagnosing and resolving a broad range of end-user technology issues.
  • Strong knowledge of Microsoft Outlook, Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, and Teams Phone preferred.
  • Experience with Microsoft Entra ID, Microsoft Intune, MFA, identity management, and endpoint management.
  • Experience with ITSM or helpdesk ticketing platforms and cloud-based SaaS applications.
  • Knowledge of Windows, iOS, Android, VDI, remote support tools, VPNs, TCP/IP, DNS, and wireless networking.
  • Strong customer service, communication, documentation, organization, and time-management skills.
  • Ability to work independently, escalate appropriately, protect confidential information, and support variable hours when needed.
  • Must reside in the United States; occasional travel to Arcadia or Los Angeles, California may be required. Employment is contingent on satisfactory background checks.

Benefits

  • $31.03–$44.43 per hour; typical hiring range is $31.03–$37.73 per hour.
  • Fully remote work environment with cell phone and internet stipends.
  • Medical, dental, and vision benefits.
  • 401(k), accrued PTO, and paid holidays.
  • Employee Assistance Program and wellness stipend.
  • Flexible Spending Account (FSA).
  • Benefits are available to employees working 20 or more hours per week.

Interested in this position?

Apply directly on the company website

Apply Now

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