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Field Service Technician based in Bellevue, WA area

1 hour, 57 minutes ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Toshiba

Toshiba

Toshiba is a Japanese multinational conglomerate known for its innovative solutions in power, industrial infrastructure, and electronic components. With a history of over 135 years, Toshiba is a leader in technology, providing products and services ran...

Electrical Equipment
5K-10K
Founded 1875
View All Jobs 5

Description

  • Install, repair, maintain, relocate, discontinue, upgrade, and configure retail POS equipment and related systems.
  • Diagnose and resolve equipment and store technology issues independently, including complex problems by phone with store personnel.
  • Travel throughout an assigned territory and nationally to customer locations, including by air when required.
  • Communicate work status, potential issues, and customer satisfaction updates to customers, managers, and service teams.
  • Plan and prioritize service activities, arrange cost-effective travel, and adapt to schedule changes.
  • Document installations, service calls, mileage, timecards, travel, and expenses using approved systems.
  • Manage trunk stock and maintain the parts and equipment needed to support customers.
  • Assist less experienced service representatives and perform related duties as assigned.

Requirements

  • High school diploma plus 4+ years of related experience; an IT or technical degree or certificate is preferred.
  • Able to travel up to 100% domestically, including regular air travel when required.
  • Operational knowledge of personal computers, network infrastructure, monitors, cash registers, POS equipment, and retail devices.
  • Experience with broad IT service and support, including signal and power cables and low-voltage wiring systems.
  • Mechanical aptitude and competency with electricity, electronics, test equipment, electric meters, and basic hand tools.
  • Strong customer service, written and verbal communication, problem-solving, organizational, and multitasking skills.
  • Able to follow written and spoken instructions and work independently or as part of a team.
  • Able to work varying shifts, overtime, evenings, weekends, holidays, and long hours based on project or client needs.
  • Able to drive to multiple customer locations, lift up to 50 pounds, use ladders or lifts, and work in a physically demanding environment.
  • This position is not eligible for immigration or work visa sponsorship.

Benefits

  • Hourly pay starting at $28.37, with overtime opportunities.
  • Medical, dental, and vision coverage.
  • Employee Assistance Programs and company-provided life insurance.
  • Paid holidays, vacation, and sick/personal days.
  • Employee discounts.

Interested in this position?

Apply directly on the company website

Apply Now

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