Field Service Technician

2 hours, 11 minutes ago
Full-time
Mid Level
IoT and Embedded Systems
Toshiba

Toshiba

Toshiba is a Japanese multinational conglomerate known for its innovative solutions in power, industrial infrastructure, and electronic components. With a history of over 135 years, Toshiba is a leader in technology, providing products and services ran...

Electrical Equipment
5K-10K
Founded 1875

Description

  • Install, repair, maintain, relocate, upgrade, and modify retail point-of-sale equipment and related systems.
  • Diagnose and resolve hardware, network, electrical, and store-equipment problems on site and by phone.
  • Travel throughout the assigned territory and nationally, including by air, to support customer projects.
  • Communicate work status, issues, and service updates to customers, management, and team members.
  • Plan and prioritize service assignments, manage travel arrangements, and respond to schedule changes.
  • Document installations, service calls, mileage, time, travel, and expenses using approved systems.
  • Maintain trunk stock and required tools and equipment to support customer service calls.
  • Work independently or collaboratively and assist less experienced service representatives.

Requirements

  • High school diploma and 4+ years of related experience; an IT or technical degree/certificate is preferred.
  • Ability to travel up to 100% domestically, including air travel when required.
  • Operational knowledge of PCs, network infrastructure, monitors, cash registers, point-of-sale systems, and retail devices.
  • Experience with broad IT service and support practices.
  • Mechanical aptitude and competency with electricity, electronics, test equipment, electric meters, and basic hand tools.
  • Ability to diagnose and repair signal, power, and low-voltage wiring systems.
  • Strong customer service, written and verbal communication, problem-solving, and organizational skills.
  • Ability to multitask, prioritize, work independently, and follow written or spoken instructions.
  • Ability to work long hours, varying shifts, overtime, and weekends as project needs require.
  • Ability to lift up to 50 pounds and perform frequent standing, walking, bending, squatting, reaching, and ladder/lift work; immigration/work visa sponsorship is unavailable.

Benefits

  • Competitive salary.
  • Medical, dental, and vision coverage.
  • Employee Assistance Programs and company-provided life insurance.
  • Paid holidays, vacation, and sick/personal days.
  • Employee discounts.

Interested in this position?

Apply directly on the company website

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