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🥥Customer Experience Coordinator - Job Code: 1784908145597

1 month ago
Philippines
Part-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Coconut VA

Coconut VA

Coconut VA: Premier virtual assistant service providing top talent for admin, operations, marketing, and sales. Streamline your business operations with our rigorous selection process and expert VAs.

Professional Services
11-50
Founded 2021
View All Jobs 33

Description

  • Answer inbound phone calls and determine whether callers need sales assistance or customer service.
  • Qualify incoming sales inquiries and schedule appointments through the CRM.
  • Follow up with sales leads by phone until an appointment is booked or the lead is disqualified.
  • Handle customer service inquiries and answer general questions.
  • Schedule service appointments for existing customers.
  • Escalate complex customer issues to the business owner when needed.
  • Manage calendars for sales and service appointments.
  • Update customer records and maintain accurate CRM data.
  • Provide general administrative support to keep scheduling and customer information organized.

Requirements

  • Excellent spoken and written English, with confidence handling inbound phone calls.
  • Experience in customer service, inside sales, or appointment setting.
  • Strong organizational skills and attention to detail when managing schedules and CRM updates.
  • Available for part-time work, 30 hours per week.
  • Available to work CST business hours.
  • English proficiency level must be provided in CEFR format.
  • Resume/Coconut VA profile must follow the required English template format.
  • Must submit a 1-minute introduction video link with a valid Loom or similar recording.
  • Experience working with home service or service-based businesses (preferred).
  • Comfortable making follow-up calls and nurturing leads over multiple touchpoints (preferred).
  • Previous experience using CRM systems and scheduling tools (preferred).
  • Experience with CRM systems.

Benefits

  • Competitive salary of $650 per month.
  • 13th month pay.
  • 12 days of paid time off.
  • 12 paid US holidays.
  • Maternity and paternity leave.
  • Comprehensive healthcare benefits, including life insurance on the full-time HMO plan.
  • Mental health consultations and wellness resources.
  • Milestone gifts, birthday treats, and team experiences such as island getaways and virtual meetups.

Interested in this position?

Apply directly on the company website

Apply Now

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