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Technical Solution Manager

1 month, 2 weeks ago
United States
Full-time
Senior
Implementation Consultant
Project and Program Management
Apply Now
Clover Health

Clover Health

Clover Health is a data-focused health insurance company that is revolutionizing the Medicare Advantage space by integrating innovative technology into its plans. With a focus on optimizing medical outcomes and reducing costs, Clover Health uses analyt...

Insurance
251-1K
Founded 2014
$925M raised
View All Jobs 23

Description

  • Lead end-to-end technical onboarding for new customers, including data integrations, EHR configurations, and platform setup.
  • Serve as the primary technical account manager for enterprise customers after launch and resolve technical issues proactively.
  • Partner with Engineering, Product, Data, and Customer Integrations teams to represent customer needs and influence product delivery.
  • Define and refine scalable onboarding playbooks and technical documentation to improve consistency as the customer base grows.
  • Coordinate across clinical, IT, and operational stakeholders at customer organizations and across internal teams.
  • Identify, surface, and address technical risks before they affect care delivery or customer adoption.
  • Support accurate data flow and stable integrations during customer launches.
  • Translate customer needs into working systems and communicate Counterpart's technical capabilities in a trusted, customer-facing way.

Requirements

  • 5–8 years of experience in technical implementation, solutions engineering, technical account management, or a closely related field.
  • Experience leading data integrations or EHR implementations in healthcare settings.
  • Strong understanding of HL7, FHIR, C-CDA, or similar interoperability standards.
  • Comfortable in both customer-facing meetings and technical architecture discussions.
  • Ability to translate between clinical, operational, and engineering stakeholders.
  • Demonstrated end-to-end ownership, including spotting risks, creating escalation paths, and building playbooks.
  • Ability to thrive in ambiguity and create structure where none exists.
  • Experience with enterprise customer environments is preferred.
  • Education, work experience, certifications, and internal equity may be considered in compensation decisions.

Benefits

  • Competitive base salary of $134,000–$175,000 USD.
  • Equity opportunities, including an Employee Stock Purchase Plan (ESPP).
  • Performance-based bonus program.
  • 401(k) matching.
  • Comprehensive medical, dental, and vision coverage.
  • Remote-first work culture with flexibility to work from any location.
  • Flexible time-off policy, plus No-Meeting Fridays and monthly company holidays.
  • Professional development support, including learning programs, mentorship, and funding.
  • Paid parental leave for all new parents.
  • Office setup reimbursement and a monthly cell phone and internet stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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