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Senior Manager of Operations, Provider Success - Dallas-Fort Worth, Texas

1 hour, 59 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Clover Health

Clover Health

Clover Health is a data-focused health insurance company that is revolutionizing the Medicare Advantage space by integrating innovative technology into its plans. With a focus on optimizing medical outcomes and reducing costs, Clover Health uses analyt...

Insurance
251-1K
Founded 2014
$925M raised
View All Jobs 18

Description

  • Execute the national provider success strategy to meet regional performance goals.
  • Own regional outcomes including provider satisfaction, engagement, retention, and issue resolution.
  • Drive adoption and sustained use of Counterpart Assistant across assigned markets.
  • Apply national playbooks and workflows while adapting execution to local provider and market needs.
  • Lead, coach, and develop regional provider success teams, including Regional Directors of Operations and Account Managers.
  • Build and maintain executive-level relationships with key provider partners.
  • Coach teams to define account-level tactics, prioritize daily work, and deliver against regional goals.
  • Own regional staffing, prioritization, and resource allocation decisions.
  • Identify workflow, implementation, and operational barriers across practices and markets.
  • Develop and execute local tactics to remove blockers and improve the provider experience.
  • Monitor regional performance trends, risks, and opportunities.
  • Escalate systemic issues and insights to national leadership for enterprise-level resolution.
  • Partner with Clinical, Network, Growth, and Operations leaders to ensure coordinated execution.

Requirements

  • Bachelor’s degree in Healthcare Administration, Business, Public Health, or a related field; master’s degree preferred.
  • 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.
  • 4+ years of experience in Medicare Advantage, ACOs, or other risk-bearing health plan models.
  • Demonstrated experience defining and guiding account-level strategy for provider-facing or field-based teams.
  • Strong experience in operational design, process improvement, and change management.
  • Proven experience leading and influencing both direct and indirect teams.
  • Experience working with and influencing primary care providers.
  • Experience supporting multi-state provider operations (preferred).
  • Strong analytical skills to guide market-level decisions (preferred).
  • Experience partnering with technology or product teams on tools supporting field execution (preferred).

Benefits

  • Competitive base salary of $146,000 to $175,000 USD.
  • Equity opportunities, including an Employee Stock Purchase Plan with discounted equity.
  • Performance-based bonus program.
  • 401(k) matching and regular compensation reviews.
  • Comprehensive medical, dental, and vision coverage.
  • Generous flexible time-off policy and monthly company holidays.
  • Remote-first work culture with collaboration and flexibility.
  • Mental health resources, learning programs, mentorship, professional development funding, and paid parental leave.
  • Office setup reimbursement and a monthly cell phone and internet stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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