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Provider Success Manager - Houston, Texas

2 hours, 52 minutes ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
Clover Health

Clover Health

Clover Health is a data-focused health insurance company that is revolutionizing the Medicare Advantage space by integrating innovative technology into its plans. With a focus on optimizing medical outcomes and reducing costs, Clover Health uses analyt...

Insurance
251-1K
Founded 2014
$925M raised
View All Jobs 18

Description

  • Serve as the primary point of contact for provider partners and build trusted, consultative relationships.
  • Manage a portfolio of provider partnerships and support their onboarding, training, and ongoing use of Counterpart Assistant.
  • Partner with the go-to-market team to design effective in-office workflows for clinical and non-clinical staff.
  • Oversee provider engagement plans to improve adoption, retention, and measurable success in value-based care.
  • Analyze provider performance metrics, identify trends and risks, and recommend interventions to improve outcomes and utilization.
  • Advise practices on best practices for adopting Counterpart Assistant across different primary care environments.
  • Collaborate with sales, product, and operations teams to incorporate provider feedback and market insights into the offering.
  • Present and demonstrate the platform to clinicians and practice staff to support awareness and adoption.

Requirements

  • 5-7+ years of experience in provider engagement, healthcare account management, or value-based care consulting.
  • Proven success driving provider adoption and retention.
  • Experience building collaborative relationships with clinicians and staff to support operational change.
  • Ability to translate operational data into actionable performance metrics and scorecards.
  • Deep understanding of primary care and/or ambulatory care workflows.
  • Proven success implementing, improving, or changing clinical process workflows.
  • Knowledge of EHRs, ideally in a primary care setting, medical billing, reimbursement models, Medicare Advantage, and risk-based payment arrangements.
  • Strong project management skills with the ability to prioritize competing initiatives and drive measurable outcomes.
  • Willingness to travel up to 75% of the time and reside in Houston.
  • Preferred: Understanding of value-based care models, population health, or quality improvement.
  • Preferred: Experience implementing value-based care tools and technology products in primary care.
  • Preferred: Understanding of Medicare insurance, wellness visits, accurate coding, Stars, and HEDIS.

Benefits

  • Competitive base salary of $129,000 to $150,000 USD.
  • Equity opportunities, including an Employee Stock Purchase Plan.
  • Performance-based bonus program.
  • 401(k) matching.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible time off, No-Meeting Fridays, and monthly company holidays.
  • Access to mental health resources.
  • Remote-first culture with collaboration and flexibility.
  • Learning programs, mentorship, professional development funding, and regular performance feedback.
  • Reimbursement for office setup expenses and a monthly cell phone and internet stipend.
  • Paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

Apply Now

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