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Program Manager, Supplemental Benefits Strategy & Operations

1 hour, 54 minutes ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Apply Now
Clover Health

Clover Health

Clover Health is a data-focused health insurance company that is revolutionizing the Medicare Advantage space by integrating innovative technology into its plans. With a focus on optimizing medical outcomes and reducing costs, Clover Health uses analyt...

Insurance
251-1K
Founded 2014
$925M raised
View All Jobs 40

Description

  • Own end-to-end program management for supplemental benefit implementations from requirements through launch and ongoing optimization.
  • Lead vendor management across vision, hearing, fitness, OTC, and rewards programs, serving as the primary point of accountability for vendor performance and delivery.
  • Coordinate large, complex implementations across Plan Product, Operations, Call Center Operations, Compliance, and external partners.
  • Develop and manage project plans, timelines, and governance structures across multiple workstreams.
  • Establish, track, and report on key performance indicators and service level agreements across vendors and internal teams.
  • Identify risks, dependencies, and operational gaps early and drive resolution through structured problem-solving and cross-functional collaboration.
  • Partner with vendors and internal stakeholders to improve operational processes, member experience, and scalability of benefit delivery.
  • Support ongoing optimization of the supplemental benefits portfolio through data-driven insights and continuous improvement initiatives.

Requirements

  • 4–6+ years of experience in program management, operations, or strategy leading large, complex implementations.
  • Deep experience with vendor management, including overseeing performance, managing SLAs, and driving accountability.
  • Strong domain expertise in supplemental benefits within Medicare Advantage.
  • Working knowledge of healthcare operational functions such as network management, claims processing, call center operations, and billing.
  • Highly organized with the ability to manage multiple complex workstreams simultaneously.
  • Strong analytical and problem-solving skills with the ability to identify root causes and drive resolution.
  • Ability to influence stakeholders without direct authority in cross-functional environments.
  • Comfort operating in a fast-paced, evolving environment and building structure where needed.
  • Experience in Medicare Advantage is strongly preferred.
  • Familiarity with core operational functions such as network, claims, call center, and billing is strongly preferred.

Benefits

  • Competitive base salary of $107,000–$140,000 USD.
  • Equity opportunities, including an Employee Stock Purchase Plan (ESPP).
  • Performance-based bonus program and 401(k) matching.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible time-off policy and remote-first work culture.
  • Mental health resources, No-Meeting Fridays, and monthly company holidays.
  • Learning programs, mentorship, professional development funding, and regular performance feedback.
  • Reimbursement for office setup expenses, monthly cell phone and internet stipend, and paid parental leave for all new parents.

Interested in this position?

Apply directly on the company website

Apply Now

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