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Customer Support Representative - 12h Shift (Manila, Philippines)

2 months, 3 weeks ago
Philippines
Full-time
Entry Level
Customer Support
Technical Writing and Documentation
Apply Now
CloudTalk

CloudTalk

CloudTalk is a VoIP business calling solution that automates workflows, provides analytics, and enhances calling efficiency for customer service and sales teams.

Diversified Telecommunication Services
51-250
Founded 2016
$9M raised
View All Jobs 4

Description

  • Provide technical support to customers via chat and email.
  • Investigate call flows, connectivity issues, audio quality problems, device setups, and configuration errors.
  • Diagnose VOIP-related issues such as latency, jitter, firewall behavior, and ISP-related problems.
  • Inspect logs, replicate issues, and collect data for deeper analysis.
  • Handle a high volume of customer conversations with accuracy and focus.
  • Document troubleshooting steps and contribute to the knowledge base.
  • Represent CloudTalk with empathy, clear communication, and ownership.
  • Collaborate with teammates and share knowledge to help improve team learning.

Requirements

  • Please submit your CV in English.
  • Ability to work remotely from Manila, Philippines.
  • Clear English communication skills at C1 level.
  • Spanish is a plus.
  • Comfort with basic computer troubleshooting and navigating system settings.
  • Ability to dig into logs, connection tests, and edge cases.
  • Strong logical thinking, curiosity, and problem-solving ability.
  • No previous VOIP experience is required.
  • Willingness to work the specified rotating schedule with long and short weeks.
  • Interest in building a technical career in support, QA, product, or customer success is preferred.

Benefits

  • Base salary of approximately 600 EUR.
  • Monthly bonus of up to 20% based on productivity and CSAT.
  • Structured mentorship and upskilling.
  • 1:1 coaching sessions with a communications advisor.
  • Learning and development budget.
  • Unlimited paid time off.
  • Volunteering days.
  • MacBook provided for work.
  • Recharge Fridays once per quarter.
  • Multisport Card.
  • Referral bonuses.
  • Virtual and physical team-building events.
  • Company merchandise.

Interested in this position?

Apply directly on the company website

Apply Now

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