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Remote Customer Service Representative (Mandarin Required)

33 minutes ago
Anywhere
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
Think Academy U.S

Think Academy U.S

Think Academy US, a subsidiary of TAL Education Group, offers world-class online and in-person math programs for K-12 students. With multiple difficulty levels, the programs help students excel in school classes and math competitions. The company is de...

Diversified Consumer Services
51-250
Founded 2019
View All Jobs 8

Description

  • Provide ongoing support to enrolled students and parents and respond promptly to inquiries.
  • Serve as a trusted point of contact for families and deliver professional guidance and assistance.
  • Monitor student progress and parent needs to support a positive learning experience.
  • Assist with course scheduling, class changes, leave requests, and other academic support services.
  • Handle parent feedback and concerns professionally and empathetically.
  • Collaborate with internal teams to investigate issues, implement solutions, and maintain customer relationships.
  • Document customer feedback and service interactions accurately.
  • Partner with teaching and operations teams to improve service processes and the overall customer experience.

Requirements

  • Mandarin speaking and writing is required.
  • Fluency in English communication is essential.
  • Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
  • Ability to understand complex processes, policies, and product details quickly.
  • Strong problem-solving skills and ability to stay calm under pressure.
  • Excellent verbal and written communication skills.
  • Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
  • Tech-savvy and comfortable using multiple communication tools and internal systems.
  • Weekend availability is preferred, with candidates available on at least one weekend day given priority consideration.
  • 40 hours per week, with shifts Monday-Friday 10 AM-7 PM and Saturday-Sunday 8:30 AM-5:30 PM.

Benefits

  • Remote work arrangement.
  • Full-time contractor position.
  • $20-$25/hour pay range.
  • Performance-based commission.
  • Targeted annual earnings of $50K-$74K.

Interested in this position?

Apply directly on the company website

Apply Now

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