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Customer Growth Manager

1 month ago
North America
Full-time
Mid Level
Account Manager
Sales and Business Development
CRM Generative AI Machine Learning Salesforce
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised
View All Jobs 16

Description

  • Meet and exceed customer growth sales and revenue targets.
  • Build and manage a qualified customer pipeline focused on above-quota performance and minimal post-sale fallout.
  • Develop long-term relationships with customer stakeholders and decision-makers.
  • Analyze customer accounts to identify upselling and cross-selling opportunities.
  • Assess customer needs and position software products and features aligned with their business objectives.
  • Prepare and deliver tailored sales presentations, proposals, and product demonstrations.
  • Collaborate with onboarding and product teams to support smooth implementation of expanded products.
  • Monitor hospitality industry trends, competitor activity, and market developments to identify opportunities.

Requirements

  • Proven sales success, particularly in upselling or account expansion; hotel technology experience preferred.
  • Experience or education in hospitality operations.
  • Strong understanding of hospitality industry trends and challenges.
  • Ability to build and maintain long-term client relationships.
  • Strong problem-solving and customer-needs analysis skills.
  • Excellent communication and negotiation skills, including explaining technical concepts to non-technical stakeholders.
  • Self-motivated, goal-oriented, and driven to exceed targets.
  • Proficiency with Salesforce, Google Business Suite, Groove, Zendesk, Canva, and generative AI.
  • Willingness to travel less than 10% of the time.
  • Demonstrated success selling PMS or other hotel technology software preferred; additional European languages are a plus.

Benefits

  • Uncapped commission; top performers earn over $120,000 after a three-month ramp-up.
  • Remote-first, remote-always work environment.
  • PTO in accordance with local labor requirements.
  • Monthly Wellness Fridays with an extra-long weekend.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development through Cloudbeds University, manager training, upskilling, and knowledge transfer.

Interested in this position?

Apply directly on the company website

Apply Now

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