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Account Manager, Life Sciences

6 hours, 20 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 80

Description

  • Manage customer relationships and serve as the primary contact for inquiries, engagement, updates, and renewal discussions.
  • Maximize retention and identify revenue at risk to prevent churn.
  • Drive product adoption across existing client business units and exceed revenue goals.
  • Forecast retention rates and manage renewal and expansion targets.
  • Collaborate with Account Executives to identify and pursue growth opportunities.
  • Build relationships with users and executive stakeholders through business reviews, proactive outreach, floor walks, and lunch-and-learns.
  • Understand client organizations, projects, responsibilities, and performance metrics to identify white-space opportunities.
  • Advocate for both AlphaSense and its customers, sharing client feedback and value stories internally.
  • Provide product feedback and customer insights to product, marketing, and sales teams.

Requirements

  • At least 3 years of account management experience owning retention and growth for an existing book of business.
  • Experience carrying renewal and expansion targets after the initial sale.
  • Demonstrated success managing and growing relationships within Fortune 1000 clients.
  • Experience with client engagement and account management in a SaaS environment.
  • Strong internal and external relationship-management skills and business acumen.
  • Exceptional oral, written, and presentation communication skills, including the ability to explain complex issues clearly.
  • Ability to learn and adapt quickly, with intellectual curiosity, initiative, and a results-oriented approach.
  • Industry experience in life sciences, technology, media, telecommunications, energy, industrials, consumer goods, retail, consulting, law, or insurance is preferred but not required.

Benefits

  • US-remote work location.
  • Base salary range of $100,000–$120,000 USD.
  • Performance-based bonus opportunity.
  • Equity opportunity.
  • Generous benefits program.
  • Equal-opportunity employer with reasonable accommodations for qualified employees with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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