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Onboarding Coach

8 hours, 16 minutes ago
Thailand
Full-time
Mid Level
Implementation Engineer
Customer and Technical Support
Salesforce
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
251-1K
Founded 2012
$248M raised
View All Jobs 79

Description

  • Facilitate client onboarding, system training, and ongoing support through video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define customer success, demonstrate ROI, and support retention.
  • Build client relationships that encourage loyalty and product adoption.
  • Develop expertise in Cloudbeds products and customer needs.
  • Create and maintain training materials and stay current on system updates.
  • Record customer activities in Salesforce, gather feedback, and share product improvement insights.
  • Coordinate with internal teams to align on customer insights and opportunities.
  • Help clients become self-sufficient during and after onboarding.

Requirements

  • At least 3 years of five-star hospitality experience in a key role such as Front Desk or Revenue Manager at a leading hotel brand, or 3+ years of relevant customer-facing SaaS experience.
  • Fluency in English.
  • Strong written and verbal communication skills, with the ability to explain product offerings clearly.
  • Customer-focused, empathetic approach to communication.
  • Ability to manage multiple projects or accounts with strong organization and proactive follow-through.
  • Ability to synthesize customer feedback and communicate insights across departments.
  • Project management certification preferred.
  • Submit a CV or resume in English.
  • Currently authorized to work in Thailand without visa sponsorship.

Benefits

  • Remote-first, remote-always work environment.
  • PTO in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Access to manager training, upskilling, and knowledge-transfer programs.

Interested in this position?

Apply directly on the company website

Apply Now

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