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Onboarding Coach

13 hours, 24 minutes ago
Mexico, Argentina, Colombia, Costa Rica, Dominican Republic
Full-time
Junior
Implementation Engineer
Customer and Technical Support
Salesforce
Apply Now
Cloudbeds

Cloudbeds

Cloudbeds provides a top-rated hospitality management system for hotels and properties worldwide, offering seamless operations, revenue optimization, and online booking capabilities to enhance guest experiences and drive revenue growth.

Internet Software & Services
501-1000
Founded 2012
$248M raised
View All Jobs 15

Description

  • Facilitate client onboarding, system training, and ongoing support via video, phone, and email.
  • Tailor system training to each hospitality client’s operational needs.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define customer success, demonstrate ROI, and support retention.
  • Build client relationships that drive product adoption and loyalty.
  • Develop expertise in Cloudbeds products and customer needs.
  • Create and update training materials as the system evolves.
  • Document activities in Salesforce, collect client feedback, and share product-improvement insights.

Requirements

  • 1+ year of hospitality experience, such as Front Desk or Revenue Manager roles.
  • At least 2 years of relevant customer-facing industry experience.
  • Native or fluent English and Spanish; Portuguese is a plus.
  • Ability to clearly communicate product offerings and synthesize feedback for internal teams.
  • Strong organizational and proactive skills to manage multiple projects or accounts.
  • Ability to empower clients to become self-sufficient during and after onboarding.
  • Empathetic, customer-focused communication skills.
  • Current authorization to work in the job location without visa sponsorship.
  • Submit a CV/resume in English.

Benefits

  • Remote-first work environment.
  • PTO in accordance with local labor requirements.
  • Fully paid parental leave.
  • Home-office stipend based on country of residence.
  • Professional development courses through Cloudbeds University.
  • Manager training, upskilling, and knowledge-transfer opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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