Technical Account Manager Architect - LATAM

12 hours, 27 minutes ago
Full-time
Senior
Project and Program Management
ClickHouse

ClickHouse

ClickHouse provides a fast open source column-oriented database management system that enables users to generate real-time analytical data reports through SQL queries, catering to the needs of industries requiring efficient data processing and analysis.

IT Services
51-250
Founded 2021
$300M raised

Description

  • Work with strategic and enterprise ClickHouse users, customers, and prospects on onboarding, production launches, and proofs of concept.
  • Provide architectural, technical, and migration guidance and assistance.
  • Lead projects, escalations, and meetings to drive customer success.
  • Own and oversee L3 support cases and escalations in close coordination with L1/L2 support.
  • Partner with Product Management, Engineering, and Sales to develop roadmap input and account plans.
  • Support high-quality 24x7 customer coverage in a global, distributed environment, including scheduled onsite travel as needed.
  • Assist with hiring and mentoring new team members.
  • Develop documentation, knowledge base articles, learning content, reference architectures, and QA support materials.

Requirements

  • 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
  • 5+ years of experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems (DBMS).
  • Technical breadth and depth in DBMS, OLAP, cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, system or network administration, and big data.
  • Experience leading and delivering large-scope technical projects in collaboration with multiple experienced engineers.
  • Experience with a public cloud provider such as AWS, GCP, or Azure and infrastructure-as-a-service offerings such as EC2.
  • Excellent communication skills and the ability to work directly with customers and cross-functionally with Support Services, Engineering, and Sales.
  • A teamwork-oriented mindset with global engagement, empathy, and strong problem-solving ability.
  • Self-driven, curious, and eager to continuously learn and grow.
  • Ability to be remote in South America, specifically Brazil, Ecuador, or Colombia.
  • Willingness to travel regionally for onsite customer visits, up to about 35% of the time.

Benefits

  • Remote-friendly flexible work environment in a globally distributed company operating in 20 countries.
  • Employer contributions toward healthcare.
  • Stock options for every new team member.
  • Flexible time off in the US and generous time off in other countries.
  • $500 home office setup budget for remote employees.
  • Opportunities to attend company-wide offsites and global gatherings.

Interested in this position?

Apply directly on the company website

Apply Now

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