RemoteLeaf Logo
Log in Sign up

Project Manager, Customer Engineering

1 month, 2 weeks ago
United States
Full-time
Senior
Project Manager
Project and Program Management
Agile AWS HIPAA JIRA Kanban Scrum SFTP SOC
Apply Now
ClaritasRx

ClaritasRx

Claritas Rx is a digital health venture specializing in optimizing pharma market access services through advanced machine learning algorithms. They provide innovative intervention tactics, predictive analytics, and patient-level data integration to imp...

Pharmaceuticals
51-250
Founded 2011
View All Jobs 7

Description

  • Lead end-to-end operational execution of customer implementations from kickoff through go-live.
  • Coordinate data loading, application and tenant configurations, SFTP connectivity, and training environment planning.
  • Partner with the Implementation team to scope, schedule, and deliver Customer Engineering activities to expectation.
  • Drive cross-functional coordination across Engineering, Implementation, Customer Success, Delivery Directors, and customer stakeholders.
  • Coordinate project and program plans across multiple accounts, including milestones, dependencies, timelines, and delivery commitments.
  • Own JIRA-based tracking for delivery work, including intake, grooming support, prioritization, and board maintenance.
  • Maintain governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers.
  • Prepare reporting and presentation decks for weekly syncs, monthly performance reviews, and quarterly business reviews.
  • Capture and track actions, decisions, risks, and issues from meetings, assign owners and due dates, and follow through to resolution.
  • Support backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to priorities.
  • Standardize and improve governance processes and templates across accounts to support consistent delivery.

Requirements

  • 5+ years of project or program management experience, ideally in SaaS, healthcare technology, or enterprise software.
  • Demonstrated experience managing multiple concurrent customer or product delivery programs end-to-end.
  • Direct experience with customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning for training, UAT, or production.
  • Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint or Kanban board management.
  • Experience with Agile delivery methods such as Scrum or Kanban, with the ability to tailor process to team and customer needs.
  • Strong working knowledge of governance artifacts including status dashboards, RAID logs, scorecards, action logs, decision logs, and delivery trackers.
  • Excellent written and verbal communication skills with the ability to prepare and present concise reporting to internal leadership and external customers.
  • Experience facilitating customer-facing meetings such as weekly syncs, monthly performance reviews, and quarterly business reviews.
  • Strong analytical skills and a detail-oriented mindset with the ability to spot risks, gaps, and inconsistencies.
  • Bachelor’s degree in business, engineering, computer science, or a related field.
  • Ability to work in a fast-paced, dynamic, and team-oriented environment.
  • Preferred: PMP, CSM, or equivalent project management certification.
  • Preferred: Experience in healthcare, life sciences, or biopharma data.
  • Preferred: Familiarity with HIPAA, SOC, or HITRUST requirements.
  • Preferred: Experience with cloud-based data platforms such as AWS and cross-functional engineering, BI, and implementation teams.
  • Preferred: Experience standardizing governance templates and processes across a portfolio of accounts.

Benefits

  • Competitive salary of $120,000 to $135,000.
  • Benefits package.
  • Opportunity to make a significant impact on a first-in-industry digital health solution.
  • Accelerated professional development through shared learning and collaboration.
  • Respectful and fun work environment.
  • Employee empowerment through effective use of technology and tools.
  • Highly collaborative culture with regular in-person connection opportunities.
  • Regional town hall gatherings approximately every other month for employees within driving distance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

LightFeather

Technical Business Analyst - ServiceNow

LightFeather 51-250 Internet Software & Services

LightFeather is hiring a fully remote Technical ServiceNow Business Analyst to support federal agency clients by turning mission requirements into compliant ServiceNow solutions and well-managed delivery documentation.

United States Full-time Senior Project Manager
$110k-$130k
Agile Azure JIRA Scrum
4 hours, 16 minutes ago
LightFeather

ServiceNow Business Analyst

LightFeather 51-250 Internet Software & Services

LightFeather is hiring a Senior ServiceNow Business Analyst to support federal agency clients by gathering requirements, shaping process design, and delivering compliant ServiceNow solutions in a fully remote role.

United States Full-time Senior Project Manager
$110k-$130k
Agile Azure JIRA Scrum
4 hours, 31 minutes ago
Look Touch & Feel

Client Services Manager- Dubai (UAE) -

Look Touch & Feel 1-10 Professional Services

LTF Digital is hiring a remote Client Services Manager contractor to coordinate marketing delivery for medical aesthetics clients across the UAE and UK and keep projects, relationships, and campaigns on track.

United Arab Emirates Contract Junior Account Manager Project Manager
$1k-$2k
ClickUp Digital Marketing HubSpot SEO
4 hours, 46 minutes ago
Apex Companies

Environmental Sector Lead– South Atlantic Division

Apex Companies 251-1K Construction & Engineering

Apex Companies is seeking an Environmental Sector Lead for its South Atlantic Division to drive growth, deepen existing client relationships, and lead environmental consulting efforts across North Carolina, South Carolina, Georgia, and Florida.

United States Full-time Lead Account Manager Project Manager
5 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers