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Project Manager, Customer Engineering

46 minutes ago
United States
Full-time
Senior
Project Manager
Project and Program Management
Agile AWS HIPAA JIRA Kanban Scrum SFTP SOC
Apply Now
ClaritasRx

ClaritasRx

Claritas Rx is a digital health venture specializing in optimizing pharma market access services through advanced machine learning algorithms. They provide innovative intervention tactics, predictive analytics, and patient-level data integration to imp...

Pharmaceuticals
51-250
Founded 2011
View All Jobs 7

Description

  • Lead end-to-end operational execution of customer implementations from kickoff through go-live.
  • Coordinate data loading, application and tenant configurations, SFTP connectivity, and training environment planning.
  • Partner with the Implementation team to scope, schedule, and deliver Customer Engineering activities to expectation.
  • Drive cross-functional coordination across Engineering, Implementation, Customer Success, Delivery Directors, and customer stakeholders.
  • Coordinate project and program plans across multiple accounts, including milestones, dependencies, timelines, and delivery commitments.
  • Own JIRA-based tracking for delivery work, including intake, grooming support, prioritization, and board maintenance.
  • Maintain governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers.
  • Prepare reporting and presentation decks for weekly syncs, monthly performance reviews, and quarterly business reviews.
  • Capture and track actions, decisions, risks, and issues from meetings, assign owners and due dates, and follow through to resolution.
  • Support backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to priorities.
  • Standardize and improve governance processes and templates across accounts to support consistent delivery.

Requirements

  • 5+ years of project or program management experience, ideally in SaaS, healthcare technology, or enterprise software.
  • Demonstrated experience managing multiple concurrent customer or product delivery programs end-to-end.
  • Direct experience with customer implementation activities such as data loading/ingestion, application or tenant configuration, SFTP setup, and environment provisioning for training, UAT, or production.
  • Hands-on expertise with JIRA for ticket intake, grooming, prioritization, and sprint or Kanban board management.
  • Experience with Agile delivery methods such as Scrum or Kanban, with the ability to tailor process to team and customer needs.
  • Strong working knowledge of governance artifacts including status dashboards, RAID logs, scorecards, action logs, decision logs, and delivery trackers.
  • Excellent written and verbal communication skills with the ability to prepare and present concise reporting to internal leadership and external customers.
  • Experience facilitating customer-facing meetings such as weekly syncs, monthly performance reviews, and quarterly business reviews.
  • Strong analytical skills and a detail-oriented mindset with the ability to spot risks, gaps, and inconsistencies.
  • Bachelor’s degree in business, engineering, computer science, or a related field.
  • Ability to work in a fast-paced, dynamic, and team-oriented environment.
  • Preferred: PMP, CSM, or equivalent project management certification.
  • Preferred: Experience in healthcare, life sciences, or biopharma data.
  • Preferred: Familiarity with HIPAA, SOC, or HITRUST requirements.
  • Preferred: Experience with cloud-based data platforms such as AWS and cross-functional engineering, BI, and implementation teams.
  • Preferred: Experience standardizing governance templates and processes across a portfolio of accounts.

Benefits

  • Competitive salary of $120,000 to $135,000.
  • Benefits package.
  • Opportunity to make a significant impact on a first-in-industry digital health solution.
  • Accelerated professional development through shared learning and collaboration.
  • Respectful and fun work environment.
  • Employee empowerment through effective use of technology and tools.
  • Highly collaborative culture with regular in-person connection opportunities.
  • Regional town hall gatherings approximately every other month for employees within driving distance.

Interested in this position?

Apply directly on the company website

Apply Now

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