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Customer Success Manager

4 weeks ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Statistics
Apply Now
ClaritasRx

ClaritasRx

Claritas Rx is a digital health venture specializing in optimizing pharma market access services through advanced machine learning algorithms. They provide innovative intervention tactics, predictive analytics, and patient-level data integration to imp...

Pharmaceuticals
51-250
Founded 2011
View All Jobs 7

Description

  • Serve as the primary point of accountability for customer success, value realization, and long-term partnership growth.
  • Build and maintain strong relationships with executive sponsors, business leaders, and operational stakeholders.
  • Partner with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding.
  • Lead the ongoing post-launch customer partnership by guiding priorities, monitoring account health, and escalating risks or strategic issues.
  • Advocate for customer priorities internally and ensure the right teams are engaged, informed, and aligned.
  • Drive adoption of Claritas Rx solutions and identify opportunities to use data and insights to create business impact.
  • Lead customer-facing meetings such as status updates, partnership reviews, and business reviews.
  • Partner with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions.
  • Act as a subject matter expert on commercial data to support strategic recommendations and decision-making.
  • Travel to customer sites, industry events, or company offices as needed, up to 25% quarterly.

Requirements

  • Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
  • Strong analytical and problem-solving skills with a creative, data-driven approach.
  • Exceptional attention to detail and clear, concise written and verbal communication.
  • Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel.
  • Proven ability to build and maintain strategic customer relationships and manage client-focused projects.
  • Demonstrated problem-solving and resolution skills, project coordination and organizational skills, and ability to set expectations and align priorities.
  • Strong active listening skills, empathy, and relationship-building ability.
  • Tenacity and persistence to drive outcomes (“grit”).
  • 5+ years of experience in a healthcare consulting, commercial, or client-facing role preferred.
  • Familiarity with healthcare data sources such as transactional, clinical, and behavioral data; direct experience with Hub or Specialty Pharmacy data strongly preferred.
  • Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup preferred.
  • MBA or other relevant graduate-level degree preferred, including public health, engineering, operations, IT, or statistics.
  • Please send a cover letter along with your resume when applying.

Benefits

  • Competitive salary of $110,000 to $120,000.
  • Benefits package.
  • Opportunity to make a significant impact on a first-in-industry digital health solution.
  • Culture of accelerated professional development through shared learning and collaboration.
  • Respectful, fun, and collaborative work environment.
  • Employee empowerment through effective use of technology and tools.
  • Regional in-person town hall gatherings approximately every other month for employees within driving distance.
  • Commitment to diversity, equality, transparency, and an inclusive team culture.

Interested in this position?

Apply directly on the company website

Apply Now

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