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Humbly Confident Customer Support Specialist

3 hours, 59 minutes ago
United States
Full-time
Mid Level
Customer Support
Technical Writing and Documentation
HIPAA SQL
Apply Now
Chiro Cat

Chiro Cat

Chiro Cat offers a comprehensive chiropractic documentation software that enhances practice growth and patient retention through efficient EHR solutions and workflow automation tools tailored for chiropractic practices.

Internet Software & Services
11-50
Founded 2018
View All Jobs

Description

  • Respond to incoming live chats, emails, and phone calls in the help desk system.
  • Help customers set up and optimize digital intake forms and related workflows.
  • Troubleshoot account settings and resolve customer issues with care and accuracy.
  • Isolate, reproduce, and document bugs for engineering follow-up and fixes.
  • Join support and engineering stand-ups and collaborate with internal teammates on issues.
  • Handle complex insurance billing questions through screen-sharing sessions with customers.
  • Create Help Center articles and internal knowledge base content.
  • Record short Loom videos to explain next steps and train customers visually.
  • Learn and apply new product features and support processes as the product evolves.

Requirements

  • Live in the United States and be permanently authorized to work without sponsorship.
  • At least 3 years of experience in email, chat, or phone customer support, or at least 3 years in the chiropractic/healthcare industry.
  • At least 3 years of direct customer-facing communication experience.
  • Experience with support tools such as help desks and snippet tools, or hands-on EHR/EMR software experience.
  • Comfortable working standard daytime hours in a local US timezone.
  • Strong written and spoken communication skills with a focus on clarity and warmth.
  • Typing speed of at least 50 WPM with over 95% accuracy.
  • Software aptitude and willingness to learn and use new technology.
  • Ability to learn through exploring, testing ideas, and iterating from experience.
  • Preferred: Experience in both customer support and chiropractic/healthcare.
  • Preferred: Background with complex B2B software or healthcare systems (EHR/EMR).
  • Preferred: Located in the PST or MST time zone.
  • Preferred: Experience creating help center or other customer-facing resources.
  • Preferred: SaaS industry experience.
  • Preferred: Experience creating short, friendly Loom training videos.
  • Preferred: Familiarity with medical insurance billing processes.
  • Preferred: Experience working in HIPAA-regulated environments.

Benefits

  • Salary range of $50,000-$65,000+ per year, depending on experience.
  • Health, dental, and vision insurance.
  • 100% of employee health insurance premiums covered.
  • Affordable dependent coverage.
  • Standard 40-hour workweek with mostly business-hour schedules.
  • Remote work with US-based flexibility.
  • Three to four weeks of vacation per year.
  • Stable, privately owned company with a small-team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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