RemoteLeaf Logo
Log in Sign up

Insights Analyst, Dispute Experience

2 hours, 34 minutes ago
United States
Full-time
Senior
Data Analyst
Data Science and Analytics
Looker Machine Learning Mode Python R SQL Statistics
Apply Now
Chime

Chime

Chime is a financial technology company that offers banking services with no monthly fees, fee-free overdraft, and credit-building opportunities. They partner with regional banks to provide innovative and inclusive financial products, aiming to make fi...

Banks
1K-5K
Founded 2012
$2300M raised
View All Jobs 6

Description

  • Translate complex data signals into root-cause narratives and actionable operational or product recommendations.
  • Define success metrics, KPIs, monitoring frameworks, and predictive analytics mechanisms for Disputes and Fraud Ops.
  • Build metric and KPI frameworks to identify emerging trends, performance shifts, and anomalies.
  • Conduct workflow, lifecycle, segment, and before/after analyses to identify friction points and opportunities for improvement.
  • Partner with Product, Engineering, Fraud Strategy, and Operations to evaluate and improve AI-enabled workflows and decisioning.
  • Analyze model outputs, false positives and negatives, and decision accuracy to recommend enhancements.
  • Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventions.
  • Develop sizing models that quantify operational, financial, and member impact to support rollout decisions.
  • Create executive-level summaries that distill investigations into clear narratives with quantified impacts and recommendations.
  • Present Trust & Safety insights to senior leadership and drive cross-functional alignment on problems and solutions.

Requirements

  • Bachelor’s degree in a quantitative field such as Statistics, Data Science, Economics, Mathematics, Computer Science, or Engineering.
  • 5+ years of analytics experience, ideally in Trust & Safety, Fraud, Risk, or Support Operations.
  • Advanced SQL skills, including complex joins, window functions, and CTEs.
  • Proficiency in Python or R for experimentation, modeling, and data analysis.
  • Strong understanding of statistics, causal inference, experiment design, and anomaly detection.
  • Experience analyzing automation systems, risk models, or ML-driven workflows is a plus.
  • Experience with BI tools such as Looker or Mode.
  • Experience in fintech, digital banking, payments, fraud, or Trust & Safety environments.
  • Experience evaluating or supporting AI/ML systems, including monitoring false positives/negatives and model performance.
  • Outstanding written and verbal communication skills, especially for executive audiences.
  • Proven track record of end-to-end ownership of cross-functional initiatives.
  • Ability to drive alignment and decision-making across teams in ambiguous environments.

Benefits

  • Base salary starting at $138,000 and up to $190,000, depending on location, skills, qualifications, and experience.
  • Full-time employees are eligible for a bonus and a competitive equity package.
  • Flexible work arrangement with four days in the office and Fridays from home for employees near an office, plus a fully remote program for some roles.
  • In-office perks including backup child, elder, and/or pet care and a subsidized commuter benefit.
  • 401(k) match plus medical, dental, vision, life, and disability benefits.
  • Generous vacation policy plus company-wide Chime Days and additional paid days off.
  • Annual wellness stipend for eligible wellness-related expenses.
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
  • Access to Maven family planning support with $15k lifetime reimbursement for fertility, adoption, and related expenses.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Backblaze

Senior Revenue Analytics Lead

Backblaze 251-1K IT Services

Backblaze is hiring a Senior Revenue Analytics Lead to build and operationalize revenue intelligence that connects product usage, customer success, and revenue data to support renewals, expansion, and growth.

Mexico Argentina Colombia Costa Rica Full-time Lead Business Intelligence Analyst Data Analyst
GCP Power BI Python Salesforce Snowflake SQL Tableau
1 hour, 34 minutes ago
Voltus

Residential Data Analyst Intern

Voltus 251-1K Electric Utilities

Voltus is hiring a remote Residential Data Analyst Intern to support its Partnerships team by consolidating multi-source residential virtual power plant data into clear, reliable program reporting.

Anywhere Internship Entry Level Data Analyst
$42k-$62k
Pandas Python Redash REST API SQL Statistics
2 hours, 19 minutes ago
Arcadia

Lead Analyst

Arcadia 251-1K IT Services

Arcadia is hiring a Remote Lead Analyst to help customers and internal teams interpret healthcare data, support complex platform decisions, and improve data quality across its population health analytics operations.

United States Full-time Senior Data Analyst
$160k-$185k
SQL
2 hours, 19 minutes ago
Coconut VA

🏖️Data Migration & Data Quality Analyst - Job Code: 42986167849

Coconut VA 11-50 Professional Services

Coconut is hiring a Data Migration & Data Quality Analyst to support data movement, cleansing, and validation efforts across legacy and target systems for remote client work.

United States Full-time Mid Level Data Analyst
$15k-$19k
Microsoft Dynamics 365 Power BI Salesforce SAP SQL
2 hours, 19 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers