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Insights Analyst, Dispute Experience

1 month, 1 week ago
United States
Full-time
Senior
Data Analyst
Data Science and Analytics
Looker Machine Learning Mode Python R SQL Statistics
Apply Now
Chime

Chime

Chime is a financial technology company that offers banking services with no monthly fees, fee-free overdraft, and credit-building opportunities. They partner with regional banks to provide innovative and inclusive financial products, aiming to make fi...

Banks
1K-5K
Founded 2012
$2300M raised
View All Jobs 6

Description

  • Translate complex data signals into root-cause narratives and actionable operational or product recommendations.
  • Define success metrics, KPIs, monitoring frameworks, and predictive analytics mechanisms for Disputes and Fraud Ops.
  • Build metric and KPI frameworks to identify emerging trends, performance shifts, and anomalies.
  • Conduct workflow, lifecycle, segment, and before/after analyses to identify friction points and opportunities for improvement.
  • Partner with Product, Engineering, Fraud Strategy, and Operations to evaluate and improve AI-enabled workflows and decisioning.
  • Analyze model outputs, false positives and negatives, and decision accuracy to recommend enhancements.
  • Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventions.
  • Develop sizing models that quantify operational, financial, and member impact to support rollout decisions.
  • Create executive-level summaries that distill investigations into clear narratives with quantified impacts and recommendations.
  • Present Trust & Safety insights to senior leadership and drive cross-functional alignment on problems and solutions.

Requirements

  • Bachelor’s degree in a quantitative field such as Statistics, Data Science, Economics, Mathematics, Computer Science, or Engineering.
  • 5+ years of analytics experience, ideally in Trust & Safety, Fraud, Risk, or Support Operations.
  • Advanced SQL skills, including complex joins, window functions, and CTEs.
  • Proficiency in Python or R for experimentation, modeling, and data analysis.
  • Strong understanding of statistics, causal inference, experiment design, and anomaly detection.
  • Experience analyzing automation systems, risk models, or ML-driven workflows is a plus.
  • Experience with BI tools such as Looker or Mode.
  • Experience in fintech, digital banking, payments, fraud, or Trust & Safety environments.
  • Experience evaluating or supporting AI/ML systems, including monitoring false positives/negatives and model performance.
  • Outstanding written and verbal communication skills, especially for executive audiences.
  • Proven track record of end-to-end ownership of cross-functional initiatives.
  • Ability to drive alignment and decision-making across teams in ambiguous environments.

Benefits

  • Base salary starting at $138,000 and up to $190,000, depending on location, skills, qualifications, and experience.
  • Full-time employees are eligible for a bonus and a competitive equity package.
  • Flexible work arrangement with four days in the office and Fridays from home for employees near an office, plus a fully remote program for some roles.
  • In-office perks including backup child, elder, and/or pet care and a subsidized commuter benefit.
  • 401(k) match plus medical, dental, vision, life, and disability benefits.
  • Generous vacation policy plus company-wide Chime Days and additional paid days off.
  • Annual wellness stipend for eligible wellness-related expenses.
  • Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
  • Access to Maven family planning support with $15k lifetime reimbursement for fertility, adoption, and related expenses.

Interested in this position?

Apply directly on the company website

Apply Now

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