Membership Coordinator

33 minutes ago
Full-time
Mid Level
Customer and Technical Support
Chestnut Carbon

Chestnut Carbon

Chestnut Carbon specializes in providing nature-based solutions for carbon capture, helping sustainability-focused clients achieve their net zero carbon goals through high-quality forest projects and carbon credit market participation.

Professional Services
1-10
Founded 2021

Description

  • Guide members through onboarding and coordinate with Finance, Legal, and Natural Resources.
  • Manage lifecycle events including surveys, ownership changes, land transfers, easement reviews, amendments, and terminations.
  • Maintain accurate member records and documentation in Salesforce and SharePoint.
  • Serve as the primary contact for routine member questions and escalate complex issues.
  • Send communications, reminders, updates, and surveys while tracking participation and follow-up.
  • Prepare amendment packages, route them for signatures, and record updated terms.
  • Review deeds, entity documents, easements, and payee changes for completeness and compliance.
  • Run CRM and payment reports, audit data, correct discrepancies, and record payment issuance.
  • Prepare payment calculations and requests; coordinate processing and reconciliation with Finance.
  • Collaborate with Forestry, GIS, Product, Due Diligence, MRV, and Legal teams and document standard procedures.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 3+ years of experience in account management, customer support, or membership administration.
  • Experience with a CRM such as Salesforce or HubSpot.
  • Experience administering agreements, drafting amendments, and maintaining compliance records preferred.
  • Experience with Ironclad, email marketing automation, or payment operations is a plus.
  • Strong written and verbal communication, organizational, planning, and attention-to-detail skills.
  • Ability to manage time independently, follow direction, and meet deadlines in a remote environment.
  • Professionalism and discretion when handling sensitive project information.
  • Experience with Microsoft Office, spreadsheets, and SharePoint.
  • Willingness to travel domestically on a limited basis and work effectively with U.S.-based remote teams.
  • Ability to sit for extended periods, perform repetitive computer work, and occasionally lift up to 20 pounds.

Benefits

  • Remote work environment with collaboration across U.S.-based teams.
  • Commitment to diversity, equity, and inclusion.
  • Opportunity to support environmental conservation and nature-based carbon removal programs.
  • Equal opportunity employer with affirmative action planning.

Interested in this position?

Apply directly on the company website

Apply Now

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