Chief Customer Officer

4 weeks ago
Full-time
Executive
Customer and Technical Support
Parachute Health

Parachute Health

Parachute Health provides a streamlined digital platform for ordering medical equipment and supplies, enhancing the efficiency of e-prescribing and facilitating better management of healthcare resources across the United States.

Health Care Providers & Services
51-250
Founded 2015
$15M raised

Description

  • Own end-to-end implementations for suppliers, health systems, and payors, including upcoming payor go-lives.
  • Manage delivery economics, including implementation costs, timelines, budgets, and revenue impact.
  • Lead customer support and service transformation to improve retention and enterprise escalation management.
  • Build proactive service operations using client-health scoring, early-warning signals, and retention playbooks.
  • Oversee day-to-day client operations and handoffs with account management and customer success teams.
  • Own company-wide program management for cross-functional initiatives.
  • Partner with commercial, growth, finance, and revenue-operations leaders to operationalize commitments and improve forecasting.
  • Scale delivery and support operations through automation and AI while maintaining service quality.

Requirements

  • Executive experience leading customer delivery, support, service, or client operations in a SaaS, network, or healthcare-technology company.
  • Demonstrated experience operating at scale through major growth or organizational milestones.
  • Track record of building predictable operating cadences, delivery engines, and service organizations.
  • Experience improving measurable outcomes such as churn, NPS, on-time delivery, or implementation performance.
  • Experience leading a service turnaround is preferred.
  • Production experience using automation and AI to scale support or delivery with flat or sublinear headcount.
  • Strong strategic foresight to identify capacity, service, and integration constraints before they affect customers.
  • High emotional intelligence and experience influencing outcomes through cross-functional leaders.
  • Builder-oriented approach focused on scalable systems before adding headcount.
  • Must be legally authorized to work in the United States; employer visa sponsorship is not available.

Benefits

  • Base salary of $300,000–$400,000, based on experience and level.
  • Equity incentive plan and annual company-wide bonus of up to 15% based on company performance.
  • Medical, dental, and vision coverage with low-to-no-cost premium options.
  • Employer-funded HSA contributions and 401(k) retirement plan.
  • Remote-first work culture with NYC office and coworking reimbursement options.
  • Flexible vacation policy plus five additional Summer Fridays.
  • Home office, wellness, and monthly internet stipends.
  • Annual learning and development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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