Chief Customer Officer

53 minutes ago
Full-time
Executive
Customer and Technical Support
Parachute Health

Parachute Health

Parachute Health provides a streamlined digital platform for ordering medical equipment and supplies, enhancing the efficiency of e-prescribing and facilitating better management of healthcare resources across the United States.

Health Care Providers & Services
51-250
Founded 2015
$15M raised

Description

  • Own end-to-end implementations for suppliers, health systems, and payors, including upcoming payor go-lives.
  • Manage delivery economics, including implementation costs, timelines, budgets, and revenue impact.
  • Lead customer support and service transformation to improve retention and enterprise escalation management.
  • Build proactive service operations using client-health scoring, early-warning signals, and retention playbooks.
  • Oversee day-to-day client operations and handoffs with account management and customer success teams.
  • Own company-wide program management for cross-functional initiatives.
  • Partner with commercial, growth, finance, and revenue-operations leaders to operationalize commitments and improve forecasting.
  • Scale delivery and support operations through automation and AI while maintaining service quality.

Requirements

  • Executive experience leading customer delivery, support, service, or client operations in a SaaS, network, or healthcare-technology company.
  • Demonstrated experience operating at scale through major growth or organizational milestones.
  • Track record of building predictable operating cadences, delivery engines, and service organizations.
  • Experience improving measurable outcomes such as churn, NPS, on-time delivery, or implementation performance.
  • Experience leading a service turnaround is preferred.
  • Production experience using automation and AI to scale support or delivery with flat or sublinear headcount.
  • Strong strategic foresight to identify capacity, service, and integration constraints before they affect customers.
  • High emotional intelligence and experience influencing outcomes through cross-functional leaders.
  • Builder-oriented approach focused on scalable systems before adding headcount.
  • Must be legally authorized to work in the United States; employer visa sponsorship is not available.

Benefits

  • Base salary of $300,000–$400,000, based on experience and level.
  • Equity incentive plan and annual company-wide bonus of up to 15% based on company performance.
  • Medical, dental, and vision coverage with low-to-no-cost premium options.
  • Employer-funded HSA contributions and 401(k) retirement plan.
  • Remote-first work culture with NYC office and coworking reimbursement options.
  • Flexible vacation policy plus five additional Summer Fridays.
  • Home office, wellness, and monthly internet stipends.
  • Annual learning and development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote Client Success Specialist

Client service representative role with Global Elite Empire Consultants, supporting clients through virtual consultations from home while delivering solutions and developing long-term relationships.

1 hour, 8 minutes ago

Remote Client Success Specialist

Join Global Elite Empire Consultants as a remote client services representative, conducting virtual consultations to understand client needs, present solutions, and build lasting relationships.

1 hour, 8 minutes ago

Remote Client Success Specialist

Virtual client consultation role with Global Elite Empire Consultants, a remote technology-driven recruiting organization, focused on understanding client needs, presenting solutions, and building lasting relationships.

1 hour, 8 minutes ago

Remote Client Success Specialist

Join Global Elite Empire Consultants’ remote client-service team to conduct virtual consultations, recommend suitable solutions, and build lasting client relationships from home.

1 hour, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers