Merchant Success Manager

1 month, 1 week ago
Full-time
Mid Level
Customer and Technical Support
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Understand each merchant’s goals and define what success looks like for the account.
  • Develop dynamic action plans with ShipBob deliverables and merchant recommendations.
  • Drive adoption of ShipBob features and functions aligned to merchant objectives.
  • Monitor merchant health and take proactive action to prevent or resolve issues.
  • Build and manage partnerships through proactive health checks, quarterly business reviews, phone, and email communication.
  • Collaborate with Customer Support and other internal teams to deliver a strong merchant experience.
  • Help influence the product and services roadmap to improve merchant outcomes.
  • Track performance against KPIs including NPS, churn, and upsell outcomes.
  • Perform additional duties and responsibilities as needed.

Requirements

  • Minimum 3 years of experience in sales and merchant services in the technology industry.
  • Experience selling against quota attainment.
  • Ability to assess merchant needs and develop effective solutions.
  • Strong oral, written, and in-person communication skills.
  • Experience collaborating cross-functionally to deliver comprehensive solutions for merchants.
  • Proficiency with PowerPoint and Excel.
  • Remote work eligibility in one of the approved U.S. states listed in the posting.
  • Preferred: experience in customer-facing account management or merchant success roles.
  • Preferred: background working with ecommerce or fulfillment technology businesses.

Benefits

  • Medical, dental, vision, and basic life insurance.
  • Paid maternity/parental leave program.
  • Paid holidays and flexible time off.
  • Paid sick leave.
  • Wellness days, one day per quarter.
  • 401(k) match.
  • Competitive base salary of $75,000-$85,000.
  • Eligibility for a discretionary bonus plan.

Interested in this position?

Apply directly on the company website

Apply Now

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