RemoteLeaf Logo
Log in Sign up

Senior Customer Success Manager - Federal

1 hour, 26 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
AWS Azure Cybersecurity DevSecOps GCP Linux
Apply Now
Chainguard

Chainguard

Chainguard: Fortified Software Delivery Security for developers and CISOs, ensuring secure by default infrastructure and zero workflow friction.

Internet Software & Services
51-250
Founded 2021
$55M raised
View All Jobs 61

Description

  • Lead the technical onboarding process for new Federal customers.
  • Partner with customers and internal teams to define onboarding plans based on requirements, goals, and challenges.
  • Act as the voice of the customer and advocate for customer needs across the organization.
  • Collaborate with Technical Support and Customer Engineering to resolve customer issues in a timely manner.
  • Develop hands-on product knowledge and stay current on industry trends, new features, and best practices.
  • Work with customers and the Edu team to deliver product, best-practice, and security training.
  • Build relationships with stakeholders at multiple levels, from technical contacts to CISOs.
  • Partner with Sales to identify renewal and expansion opportunities while minimizing churn risk.
  • Take full ownership of the customer portfolio and make proactive decisions to drive outcomes and de-escalate issues.

Requirements

  • 5+ years of experience in public sector-facing roles working with both technical and business teams.
  • Experience in Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
  • Relevant domain knowledge in one or more areas such as Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
  • Ability to operate with a high degree of autonomy and make key customer decisions independently.
  • Entrepreneurial mindset and comfort building new processes or practices in a new team environment.
  • Strong collaboration, emotional intelligence, and priority management skills.
  • Commitment to continuous personal and professional development.
  • Previous early-stage startup experience is strongly preferred.
  • Passion for technology and cybersecurity is strongly preferred.
  • Hands-on technical experience with cloud environments such as AWS, GCP, or Azure, or with containers, Linux, and related security/compliance domains is strongly preferred.

Benefits

  • Up to $165,000 base salary plus bonus, depending on experience.
  • Remote-first work environment with team meetup opportunities and bi-annual destination summits.
  • Monthly stipend for coworking space, phone, and internet costs.
  • Stock options upon hire and promotion, with eligibility for secondary offerings and a 10-year exercise window.
  • 100% employer-covered health, vision, and dental insurance for employees and dependents.
  • Flexible time off with the ability to take the time needed to recharge.
  • 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Connecteam

Enterprise Customer Success Manager

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is hiring a fully remote Enterprise Customer Success Manager to oversee large business and enterprise customers and drive adoption, value realization, and long-term success for its workforce management platform.

United States Full-time Junior Customer Success Manager
$100k-$120k
CRM
1 hour, 58 minutes ago
Newsela

Associate Customer Success Manager (Remote, US)

Newsela 251-1K Diversified Consumer Services

Newsela is hiring a remote Customer Success Manager to manage a high-volume book of K–12 education customers, driving retention, adoption, and expansion outcomes across a large portfolio.

United States Full-time Junior Customer Success Manager
$55k-$72k
Salesforce
2 hours, 13 minutes ago
Assistant Launch

Customer Success Manager

Assistant Launch 1-10 Professional Services

Customer Success Manager at a marketing agency, responsible for managing client relationships across onboarding, day-to-day communication, and retention for a portfolio of about 42 clients.

Colombia Full-time Mid Level Customer Success Manager
2 hours, 23 minutes ago
Connecteam

Director of Success

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is hiring a Director of Success to lead post-onboarding customer success for mid-market enterprise and strategic accounts, ensuring large organizations adopt the platform, stay engaged, and realize long-term value.

United States Full-time Lead Customer Success Manager
$170k-$200k
CRM
3 hours, 13 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers