Channel Renewals Specialist

10 minutes ago
Full-time
Junior
Customer and Technical Support

CGS Immersive

CGS Immersive describes itself as an innovation lab and training transformation engine focused on modernizing corporate learning with AI, XR/AR, immersive learning, simulations, and roleplay. It helps organizations improve onboarding, upskilling, compliance, leadership development, and frontline readiness.

Enterprise learning
5001-10000

Description

  • Serve as the primary point of contact between the client and its partners during the renewal process.
  • Provide proactive support to partners reviewing and completing upcoming renewals.
  • Coach and guide partners through the renewal process with training and assistance.
  • Track and report renewal progress, partner activities, accomplishments, issues, and recommendations.
  • Enter partner renewals into the client portal and certify renewal completion.
  • Use predictive analytics to identify upcoming renewal opportunities and follow-up actions.
  • Create and maintain action item lists and monitor partner progress against them.
  • Document the status of each partner and provide clear direction on required tasks.

Requirements

  • 2 years of experience, preferably in a sales or renewals role.
  • Japanese Business Language Certificate (mandatory).
  • Ability to communicate clearly by phone and in writing in both English and Japanese.
  • Full availability to support APAC business hours (Philippine Standard Time).
  • Proficiency in Google Workspace, including Gmail, Docs, and Sheets.
  • Accurate and efficient data entry skills.
  • Proficiency in MS Office, especially Word, and professional email platforms.
  • Ability to maintain high customer satisfaction while engaging strategic partners.
  • Proven ability to build productive relationships with partners, sales organizations, and leadership teams.
  • Salesforce CRM experience is a desirable asset.
  • Previous exposure to the IT industry is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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