RemoteLeaf Logo
Log in Sign up

Assistant Technical Services Delivery Manager

10 hours, 35 minutes ago
Kenya, South Africa
Full-time
Senior
Program Manager
Project and Program Management
Active Directory AWS Azure DHCP DNS TCP/IP Windows Server
Apply Now
CG Tech Services

CG Tech Services

CG Tech Services specializes in providing comprehensive IT support and services, including network management, cybersecurity, and outsourced IT solutions, tailored to enhance the operational efficiency of businesses in the Greater Seattle area.

IT Services
1-10
Founded 2004
View All Jobs 3

Description

  • Monitor all service boards and tickets in the PSA system to maintain progress, updates, and SLA adherence.
  • Serve as the primary escalation point for complex technical issues and provide Level 2/3 support.
  • Liaise with clients to clarify requirements, provide status updates, and support service delivery.
  • Assist with technical projects such as system upgrades, installations, and migrations.
  • Coordinate with technicians to resolve escalations and reinforce accountability and continuous improvement.
  • Identify and implement workflow, documentation, and service delivery improvements.
  • Document solutions and contribute to internal knowledge bases.
  • Support Windows environments, servers, networking, and related technologies when needed.

Requirements

  • Minimum 5+ years of experience in technical support roles with hands-on troubleshooting and project work.
  • Strong Level 2/3 technical knowledge of Windows Server environments, including Active Directory, DNS, and DHCP.
  • Experience with virtualization technologies such as VMware and Hyper-V.
  • Knowledge of networking fundamentals, including TCP/IP, routing, switching, and firewalls.
  • Familiarity with cloud platforms such as Azure and AWS, and modern IT service management tools.
  • Prior experience managing ticket queues and service boards in a PSA system such as ConnectWise or Autotask.
  • Excellent spoken and written English communication skills for both client-facing and internal collaboration.
  • Strong organizational skills, attention to detail, and consistent follow-through/documentation.
  • Ability to work regular Seattle business hours in Pacific Time and some after-hours shifts for emergencies, projects, or maintenance.
  • Must provide a Windows 11 computer, allow security software installation, maintain reliable power and at least 30 Mbps down/up internet, and have a quality headset; two monitors are highly recommended.
  • Relevant certifications such as Microsoft Certified: Azure Administrator or CompTIA Network+ are highly desirable.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

MongoDB

Senior Program Manager, Public Sector Compliance

MongoDB 1K-5K Internet Software & Services

MongoDB is seeking a Senior Manager, Compliance (US Public Sector) to lead Atlas for Government’s federal authorization and continuous monitoring efforts across highly regulated US government markets.

United States Full-time Lead Program Manager
$97k-$189k
AWS Azure Confluence GCP JIRA MongoDB
48 minutes ago
MongoDB

Staff Technical Program Manager

MongoDB 1K-5K Internet Software & Services

MongoDB is seeking a Staff Technical Program Manager to lead complex cross-functional technical programs that align product vision, engineering execution, and business objectives.

United States Full-time Lead Program Manager
$126k-$248k
Agile AWS Azure GCP MongoDB
58 minutes ago
Klaviyo

Engineering Enablement Program Manager

Klaviyo 1K-5K IT Services

Klaviyo is hiring an IC to build engineering onboarding, enablement, and learning programs that improve developer productivity, quality, and satisfaction across its R&D organization.

United States Full-time Senior Program Manager Training Manager
$160k-$240k
CI/CD Git
1 hour, 20 minutes ago
American Institutes for Research

Principal Researcher, Child Welfare

American Institutes for Research 1K-5K Professional Services

American Institutes for Research is hiring a Principal Researcher in Child Welfare to lead business development and research/evaluation work supporting federal, state, and local child welfare policy and program projects.

United States Full-time Lead Program Manager
$155k-$190k
1 hour, 32 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers