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Client Value Partner (CVP)

1 hour, 35 minutes ago
Switzerland
Full-time
Lead
Account Manager
Project and Program Management
Apply Now
Celonis

Celonis

Celonis is a leading company in Process Intelligence and Process Mining. Their platform, powered by process mining technology, helps businesses uncover and capitalize on value opportunities within their processes quickly and at scale. By revealing and ...

IT Services
1K-5K
Founded 2011
$2400M raised
View All Jobs 14

Description

  • Develop and maintain trusted relationships with internal and external C-level stakeholders.
  • Lead strategic customer engagements as the accountable program owner and customer success lead.
  • Staff and coordinate engagements across global cross-functional Celonis teams, including Servicing, Product, and Engineering.
  • Guide customers on organization design and the maturation of Centers of Excellence to drive platform adoption.
  • Own the end-to-end customer value journey from roadmap definition through value realization.
  • Influence customer stakeholders through executive communication, product knowledge, and industry expertise.
  • Work with senior stakeholders to define program roadmaps and detailed value plans.
  • Resolve customer escalations by orchestrating internal teams quickly and effectively.
  • Align Celonis delivery to the customer’s strategy and business-critical priorities.
  • Drive high-quality, on-time project completion, client satisfaction, and adoption targets.
  • Organize and lead customer advisory boards and gather structured feedback on industry challenges and innovations.
  • Act as the voice of the customer internally and contribute to advocacy, playbooks, and new assets for the value engineering team.

Requirements

  • Minimum 15 years of relevant experience in customer success, strategy consulting, or related industries such as production or manufacturing.
  • Proven experience leading large-scale transformation programs, process re-engineering engagements, and implementations.
  • Experience with AI-based transformation is a strong plus.
  • Strong background in change management practices.
  • Ability to navigate large global organizations and influence stakeholders with data, facts, and confidence.
  • Experience working with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
  • Natural, consultative approach when engaging with senior executives.
  • Strong team player with patient, entrepreneurial leadership style.
  • Ability to organize and manage multiple workstreams and projects.
  • Strong communication skills with the ability to translate Celonis use cases into a customer’s business context.
  • Self-motivated and proactive, with the ability to thrive in fast-paced, collaborative, and ambiguous environments.

Benefits

  • Total compensation includes base salary, bonus/commission, equity, and benefits.
  • Restricted Stock Units (RSUs) and merit-based refresh grants.
  • Inclusive parental leave policy with 24 weeks fully paid leave for primary carers and 12 weeks for supporting carers, available from day one.
  • Unlimited PTO in applicable regions and generous PTO globally.
  • Flexible hybrid work model.
  • Learning and development support through a 70-20-10 framework, mentorship programs, and a dedicated learning platform.
  • Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
  • Paid time off for volunteer work through annual Impact Days.
  • Inclusion-focused programs such as the Inclusion Think Tank and annual Inclusion Days.

Interested in this position?

Apply directly on the company website

Apply Now

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