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Client Engagement Partner

1 month, 1 week ago
Switzerland
Full-time
Lead
Account Manager
Project and Program Management
Agile
Apply Now
Celonis

Celonis

Celonis is a leading company in Process Intelligence and Process Mining. Their platform, powered by process mining technology, helps businesses uncover and capitalize on value opportunities within their processes quickly and at scale. By revealing and ...

IT Services
1K-5K
Founded 2011
$2400M raised
View All Jobs 18

Description

  • Develop and maintain trusted relationships with C-level internal and external stakeholders to align Celonis with strategic objectives.
  • Lead and coordinate cross-functional Celonis teams to ensure customer engagements are properly staffed and executed.
  • Guide customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
  • Own the end-to-end customer value journey and customer success outcomes for strategic accounts.
  • Influence senior customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
  • Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
  • Resolve customer escalations by orchestrating internal teams in a timely and effective manner.
  • Align Celonis delivery with customer strategy and business targets to solve business-critical problems.
  • Drive value realization, adoption, project completion, client satisfaction, and usage/adoption targets.
  • Organize and lead customer advisory boards, act as the voice of the customer, and contribute to thought leadership and value engineering assets.

Requirements

  • Minimum 15 years of relevant experience in customer success, strategy consulting, or related industries such as production or manufacturing.
  • Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
  • Experience with AI-based transformation is a strong plus.
  • Deep exposure to successful change management practices.
  • Ability to navigate large global organizations and influence through data, facts, and confidence.
  • Experience working with internal resources to design, pitch, and sell opportunities with subject matter experts and practice leads.
  • Natural, consultative approach when engaging with senior executives.
  • Strong team-player mindset with patient and entrepreneurial leadership style.
  • Project management ability to organize and manage multiple workstreams.
  • Strong communication skills and ability to translate Celonis use cases into a customer’s business landscape.
  • Self-motivated, proactive, and able to thrive in fast-paced, collaborative, and ambiguous environments with multiple stakeholders.

Benefits

  • Total compensation includes base salary, bonus/commission, equity, and benefits.
  • Restricted Stock Units (RSUs) and merit-based refresh grants for full-time employees.
  • Inclusive parental leave policy with 24 weeks fully paid leave for primary carers and 12 weeks for supporting carers, available from day one.
  • Unlimited PTO in applicable regions and generous PTO globally.
  • Flexible hybrid work model with a mix of remote focus and office collaboration.
  • Learning and development support through a 70-20-10 learning framework, mentorship programs, and a dedicated learning platform.
  • Subsidized Wellhub memberships, mental health counseling, and dedicated Wellness Weeks.
  • Paid time off for Impact Days to volunteer for community and environmental causes.

Interested in this position?

Apply directly on the company website

Apply Now

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