Cato Networks

Cato Networks is the world's leading single vendor SASE platform that converges SD WAN, security, global backbone, and remote access into a global cloud-native service. Their robust platform optimizes and secures application access for all users and lo...

Diversified Telecommunication Services

Telecommunication Services

251-1K (500)

Founded 2015

$770M raised

56 open positions

Links

View All Jobs

Product Support Engineer, Tier 3

2 months, 1 week ago

Japan

Full-time

Junior

Technical Support Engineer

Customer and Technical Support

DHCP DNS HTTP IPS TCP/IP TLS

Apply Now

Cato Networks

Diversified Telecommunication Services

251-1K

Founded 2015

$770M raised

View All Jobs 56

Description

Own and manage customer issues through full resolution.
Research, diagnose, troubleshoot, and resolve complex customer problems.
Work directly with R&D and Product Management on customer issues and follow-ups.
Serve as a focal point for customer needs and act as a trusted advisor.
Build and maintain customer relationships through ongoing communication and periodic meetings.
Advocate for customers internally while collaborating with product management, engineering, sales, and finance.
Monitor customer status to identify concerns and growth opportunities.
Contribute to building and expanding the company’s Global Support Services.

Requirements

2-3+ years of experience as a Support Engineer (Tier 2-3) or Network Engineer required.
Knowledge of security concepts such as CASB, DLP, and IPS is an advantage.
Strong computer and networking knowledge, including TCP/IP, firewalls, and proxy servers.
Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, and VOIP.
Experience with VPNs, IPsec, BGP, security protocols, and standards.
Familiarity with WAN, SD-WAN, and MPLS networks.
Strong troubleshooting ability and interest in solving complex technical issues in real production environments.
Experience working with a cloud or SaaS technology provider is an advantage.
Excellent oral and written communication skills with a customer-focused mindset.
Ability to adapt to a fast-changing environment and manage multiple simultaneous projects.
Ability to work with a globally dispersed, cross-cultural team.
Strong command of both Japanese and English, spoken and written.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Technical Support Engineer – Voice & Video API

Vonage 1K-5K Diversified Telecommunication Services

Vonage is hiring a Technical Support Engineer for its Video & Voice API team to provide technical support for customers integrating real-time communication APIs and SDKs.

Mexico Senior Technical Support Engineer

Android iOS JavaScript Node.js PHP Python Ruby WebRTC WebSockets

13 hours, 34 minutes ago

Apply

13 hours, 34 minutes ago

Application Support Analyst

AvePoint 1K-5K Internet Software & Services

Application Support Analyst at AvePoint to support enterprise platforms, resolve issues, and keep solutions secure and compliant.

Singapore Full-time Junior Technical Support Engineer

Agile Angular AWS Bootstrap C# Confluence CSS GitHub GitLab HTML JavaScript JIRA JSON .NET React REST API SQL SQL Server Visual Studio Windows Server

13 hours, 34 minutes ago

Apply

13 hours, 34 minutes ago

Support Engineer (SharePoint Specialist)

AvePoint 1K-5K Internet Software & Services

AvePoint is hiring a Support Engineer (SharePoint Specialist) to support, administer, and improve SharePoint environments while managing incidents, migrations, and reporting work across global teams.