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Systems Administrator Team Lead

2 months, 2 weeks ago
United States
Full-time
Lead
Systems Administrator
DevOps and Infrastructure
Active Directory Cisco DHCP Fortinet JIRA Juniper Windows Server
Apply Now
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012
View All Jobs 152

Description

  • Oversee a team that monitors and supports remote sites, including circuits, network systems, and security systems across multiple locations.
  • Prioritize support for Inspection Centers and auctions, especially for critical applications.
  • Collaborate with Property Operations, Security, and Construction teams to resolve site issues and coordinate work.
  • Manage vendor relationships for installs and turn-ups, resolving issues onsite or by phone as needed.
  • Document, track, and monitor technical issues, solutions, and support interactions.
  • Troubleshoot remote user problems by phone, email, and remote connectivity tools.
  • Execute projects across the enterprise-wide Remote Field Services organization.
  • Coach, train, and develop team members toward personal and professional goals.
  • Lead or contribute to key initiatives that improve business processes and service delivery.
  • Ensure policy adherence and support internal and external security controls.
  • Provide monthly reports to leadership and identify improvement opportunities.

Requirements

  • 8-10 years of experience in the Information Technology industry.
  • 1+ years of direct people management experience.
  • Prior experience with remote site management.
  • Strong communication skills and inclusive, people-focused leadership skills.
  • Good understanding of ITIL foundations, SLAs, metrics, and reporting.
  • Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
  • Advanced skills with Windows operating systems, including Windows 7, 8, and 10, and experience creating and pushing images.
  • Experience managing service and procurement vendors.
  • Experience using Jira for project management.
  • Strong familiarity with firewalls, switches, wireless deployments, broadband connectivity, SD-WAN, VPNs, and data center environments.
  • Experience configuring network devices such as Cisco, Juniper, Fortinet, and Meraki.
  • Basic knowledge of IP phones troubleshooting.
  • Experience with G Suite, including Gmail, Calendar, and Drive.
  • Intermediate support skills with MS Office, especially Outlook and Office 365.
  • Experience troubleshooting AV equipment such as HD TVs and projectors.
  • Experience designing and reporting on service desk dashboards, metrics, and KPIs for senior management.
  • Must be willing to travel 50%+ of the time.
  • Hiring is contingent on passing a complete background check.
  • This role is not eligible for visa sponsorship.

Benefits

  • Competitive full-time salary.
  • Medical, dental, and vision benefits.
  • 401(k) with company match.
  • Student loan payment support.
  • Employee discounts on vehicles.
  • Benefits for pets.
  • Wellness program supporting physical and mental health.
  • Opportunities for skill development and knowledge sharing across the organization.

Interested in this position?

Apply directly on the company website

Apply Now

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