Operations & Automation Engineer (Full Time, Remote)

22 hours, 48 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Design, build, and own AI-powered automations and internal tools across the employee IT lifecycle.
  • Own the IT automation roadmap by identifying manual processes, prototyping solutions, and improving operational efficiency.
  • Run day-to-day IT help desk support for about 75 employees and resolve access, provisioning, device, and general IT issues.
  • Administer and optimize the Apple-based MDM environment, including enrollment, software deployment, security policies, and compliance.
  • Own the laptop lifecycle, including procurement, shipping, deployment, refreshes, repairs, and retrieval.
  • Administer core IT platforms such as Okta, Google Workspace, Jira, and SentinelOne, including integrations.
  • Execute onboarding and offboarding workflows with same-day turnaround wherever possible.
  • Support IT compliance and governance work such as access reviews, audit evidence collection, and policy enforcement.
  • Partner with InfoSec and Finance on software renewals, vendor management, contract negotiations, and SaaS cost optimization.
  • Maintain documentation for IT systems, automations, runbooks, asset inventory, vendor records, and procedures.

Requirements

  • 3+ years of experience in IT Operations, IT Support Engineering, or a similar role in a remote or distributed company.
  • Hands-on experience using LLM APIs such as Anthropic, OpenAI, or Gemini to build production automations.
  • Hands-on experience managing an Apple-based workforce with an MDM platform such as Kandji, Jamf, or Intune.
  • Hands-on experience administering an identity provider such as Okta, including SSO, SCIM provisioning, and lifecycle policies.
  • Proven scripting ability in Python, JavaScript, or Bash, including consuming REST APIs.
  • Experience with SentinelOne or similar EDR tooling.
  • Demonstrated experience designing, building, and maintaining production automation solutions using APIs, scripting, AI, or automation platforms.
  • Experience supporting IT compliance programs such as SOC 2 or ISO 27001.
  • Experience managing the remote laptop lifecycle, including provisioning, shipping, refreshes, and retrieval.
  • Strong written communication skills and the ability to work independently in a remote-first environment.
  • Nice to have: Jira administration experience, including workflows, automation rules, and custom fields.
  • Nice to have: Experience with GRC platforms such as Vanta, Drata, or Secureframe.
  • Nice to have: Prior experience supporting a company with approximately 75–250 employees.
  • Nice to have: Experience negotiating SaaS contracts, renewals, and vendor relationships.
  • Nice to have: Experience delivering automation or systems integration projects with measurable operational improvements.
  • Nice to have: Experience building AI-powered internal tools or agents using tools such as Cursor, Claude Code, or GitHub Copilot.

Benefits

  • Competitive annual salary.
  • Health benefits.
  • Equipment provided.
  • Paid leave.
  • Full-time remote role.
  • Monday–Friday schedule, 8:00 AM–5:00 PM EST.

Interested in this position?

Apply directly on the company website

Apply Now

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