Inside Sales Representative

1 day, 6 hours ago
Full-time
Entry Level
Sales and Business Development
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Provide prompt, courteous customer service by responding to calls, emails, and text messages in a timely manner.
  • Resolve customer complaints and escalate serious issues to management as needed.
  • Maintain a professional, organized work environment and greet customers and guests in person and by phone.
  • Arrange hotel and flight reservations with the local transportation department.
  • Contact dealers daily to develop buy and sell business and discuss inventory needs, promotions, and upcoming sales.
  • Maintain relationships with current customers and support Outside Sales Representatives, consignment dealers, and auction personnel.
  • Meet required call volume targets and accurately log all calls.
  • Perform sale-day duties such as customer support, IF duties, block representation, report printing, display setup, and post-sale reporting.
  • Build customer relationships through training and education on ADESA.com and smartphone applications.
  • Use ADESA’s CRM to log calls, run reports, and view dashboards.
  • Coordinate with other departments to market sale inventory and maximize vehicle exposure.
  • Contact dealers to purchase units and run aged units on sale days.

Requirements

  • High school diploma or GED required.
  • At least 1 year of customer service and administrative experience.
  • Automotive or auction experience preferred.
  • Must be at least 18 years old.
  • Must have a valid driver’s license and be qualified to operate a motor vehicle.
  • Must be able to read, write, and communicate effectively in English.
  • Strong computer skills are required.
  • Sales and marketing experience is preferred.
  • Office administration experience is preferred.
  • Bilingual ability is a plus.
  • Salesforce and Tableau experience are a plus.
  • Must be able to physically operate vehicle equipment and tools.
  • Hiring is contingent on passing a complete background check.
  • This role is not eligible for visa sponsorship.

Benefits

  • Pay range of $17-$18 hourly.
  • Competitive pay.
  • Quality benefits.
  • Holiday and paid time off.
  • Education and equipment reimbursement programs.
  • Matching 401(k).
  • Career path opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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