Customer Service Delivery Advocate

1 hour, 5 minutes ago
Full-time
Junior
Customer and Technical Support
Carvana

Carvana

Carvana is an e-commerce platform that enables consumers to buy and finance used cars online, offering features such as 360-degree vehicle imaging, financing options, and home delivery, all designed to streamline the car purchasing process.

Automotive
10K-50K
Founded 2012

Description

  • Deliver vehicles directly to customers using company car haulers.
  • Load and unload vehicles onto the hauler and inspect the hauler and vehicles for safe operation.
  • Complete customer paperwork and add detailed notes to the customer tracking system.
  • Maintain safe driving practices and a clean driving record in line with company policy.
  • Interact with customers in a customer-facing role and represent Carvana in the field.
  • Support local community-facing delivery operations and customer experience efforts.

Requirements

  • At least 2 years of customer-facing experience.
  • Must be at least 21 years of age.
  • Must possess a valid driver's license.
  • Must pass a drug test and obtain a DOT Medical Card.
  • Must be able to read, write, speak, and understand English.
  • Must be available to work 7 days a week with rotating weekday and weekend days off.
  • Shift availability for hours between 7am-5pm, 9am-7pm, or 11am-9pm.
  • Ability to perform physically demanding work, including loading/unloading vehicles and detailing in indoor and outdoor conditions.
  • Ability to stand and sustain physical activity for 8+ hours and lift, carry, push, or pull up to 50 lbs.
  • Must obtain a Notary credential within the first 90 days, sponsored by Carvana.
  • Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or other state specialty license within the first two weeks.
  • California employees must obtain a Vehicle Verifier license within the first 90 days.
  • Nevada, Tennessee, and Virginia employees must apply for a Salesperson license within the first two weeks.
  • Must be able to satisfy state-specific requirements for access to DMV/title and registration systems.
  • Commercial license is not required to drive the hauler.
  • Preferred: reasonable accommodations may be available for individuals with disabilities.

Benefits

  • Competitive starting pay of $20/hour with a range of $20-$22/hour.
  • Performance-based pay increases, including raises at 3 months, 6 months, and up to $22/hour in the first year.
  • 401(k) with Carvana match.
  • Opportunity for overtime during busy seasons.
  • 100% company-paid healthcare premiums plus dental and vision coverage.
  • Wellness program supporting mental, physical, and financial health.
  • Paid time off starting at 13 days in the first year and increasing to 20 days thereafter.
  • Tuition reimbursement or student loan repayment support.
  • Annual Carvana Shares and an Employee Stock Purchase Plan discount.
  • Extensive internal growth and professional development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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