Sr. Clinical Operations Manager

13 minutes ago
Full-time
Senior
Project and Program Management
Carrot Fertility

Carrot Fertility

Carrot Fertility provides comprehensive global fertility benefits for employers, facilitating access to a wide range of fertility care services, including egg and sperm freezing, IVF, gestational surrogacy, and adoption, while offering personalized sup...

Insurance
251-1K
Founded 2016
$114M raised

Description

  • Serve as the operations point person across Global Clinical Operations sub-teams.
  • Coordinate new projects end-to-end by identifying stakeholders, tracking deliverables, and driving work forward.
  • Track spend against program budgets and flag variances to leadership.
  • Maintain alignment touchpoints to close gaps and silos between GCO sub-teams.
  • Build and maintain dashboards and reporting infrastructure for leadership visibility.
  • Prepare monthly operational updates by synthesizing data from Jira, Zendesk, Airtable, Salesforce, BI tools, and other sources.
  • Connect operational metrics to clinical and business outcomes.
  • Coordinate between GCO and commercial, GTM, and customer success teams for RFPs, RFIs, retention, and expansion conversations.
  • Incorporate feedback from client-facing teams into GCO planning and prioritization.
  • Identify opportunities to use AI tools, automation, and workflow improvements to reduce manual work.

Requirements

  • Bachelor's degree in healthcare administration, business, public health, or a related field, or equivalent practical experience in clinical/healthcare operations.
  • Hands-on experience with scheduling, budgets, and cross-functional coordination within clinical operations.
  • Program management certification or 2+ years of project management experience.
  • Experience building and maintaining SOPs, governance documentation, and decision-informing reporting.
  • Comfort with Google Workspace, Slack, Jira, Salesforce, Airtable, and BI dashboards.
  • Ability to quickly learn new systems, including AI-enabled tools.
  • Ability to manage multiple fast-moving workstreams simultaneously while maintaining attention to detail.
  • Strong documentation skills and the ability to create clear, reusable, well-organized documentation.
  • Experience managing large databases and datasets accurately.
  • Nice to have: experience in reproductive and/or hormonal health and related coverage or benefit policies.
  • Nice to have: experience using data to define KPIs, build dashboards, and run monthly or quarterly operational reviews.
  • Nice to have: experience in high-growth, ambiguous environments with a bias toward scalable systems and automation.

Benefits

  • Competitive compensation with a starting base salary of $128,000 to $150,000.
  • Equity and comprehensive benefits.
  • Health and wellness benefits.
  • Retirement savings plans.
  • Short- and long-term incentives.
  • Parental leave and family-forming assistance.
  • Flexible Time Off.
  • Collaborative, inclusive, mission-driven culture.

Interested in this position?

Apply directly on the company website

Apply Now

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