Remote - Enrollment Specialist

2 weeks, 3 days ago
Full-time
Entry Level
Customer and Technical Support
CareHarmony

CareHarmony

CareHarmony is a healthcare company that specializes in providing turnkey Chronic Care Management solutions for enterprise healthcare organizations. They offer patient engagement, health risk assessment, post-discharge support, and custom financial das...

Health Care Providers & Services
51-250
Founded 2015
$30M raised

Description

  • Make outbound calls to patients from an assigned patient pool.
  • Educate patients on the benefits of the care coordination program.
  • Persuade eligible patients to enroll in the Medicare-sponsored program.
  • Build rapport with prospective patients during telephone conversations.
  • Tailor messaging to patients based on demographics, health concerns, and insurance.
  • Maintain a high volume of calls and spend most of the workday on the phone.
  • Enter accurate notes and patient information during calls.
  • Collaborate effectively within the Patient Engagement Specialist team.

Requirements

  • Strong people skills.
  • Proven adaptability in a high-volume sales environment with the ability to meet deadlines and metrics.
  • Ability to consistently handle high call volume and spend more than 80% of the time on the phone.
  • Excellent communication skills with the ability to explain the program in an informative, influential, concise, and personable manner.
  • Ability to work well in a team and demonstrate leadership.
  • Warm and professional phone etiquette with patients.
  • High-quality data entry skills and the ability to multitask.
  • Empathy and a patient-focused mindset.
  • Ability to creatively deliver education and tailor messaging to highlight program benefits.
  • Comfort working with Microsoft Office tools, including Outlook, Excel, Word, and Skype.
  • Availability during business hours from 8:00 am to 5:30 pm CST.
  • Associate degree or higher.
  • US-based location.
  • Sedentary work that requires sitting for long periods and speaking/listening by phone for extended periods.

Benefits

  • Fully remote, 100% work-from-home position.
  • Full-time Monday through Friday schedule.
  • Hourly pay plus eligibility for incentive compensation.
  • Health benefits including medical, dental, and vision coverage.
  • 401(k) with company match.
  • Paid holidays.
  • Paid time off (PTO) and sick time off (STO).
  • Advancement and career growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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