Customer Success Operations Specialist

2 hours, 45 minutes ago
Full-time
Mid Level
Customer and Technical Support
Cardata

Cardata

Cardata offers fully managed vehicle reimbursement programs and software that save time, money, and reduce administrative burden for companies by providing a cost-effective way to reimburse employees for using their personal vehicles for work.

Diversified Consumer Services
51-250
Founded 1999
$100M raised

Description

  • Coordinate with Product after each sprint to understand completed work, release timing, and customer impact.
  • Translate release notes into training, demonstrations, use cases, talking points, and FAQs for Customer Success and Support.
  • Help Customer Success Managers communicate feature value and identify adoption opportunities with existing customers.
  • Monitor internal and customer questions to identify knowledge gaps and provide training, coaching, or resources.
  • Review and maintain internal documentation in Guru.
  • Plan and manage segmented customer communications for drivers, administrators, and customer contacts using Mailchimp.
  • Deliver customer webinars, product demonstrations, and training sessions.
  • Partner with Product Marketing to create emails, webinars, guides, certifications, and other enablement materials.
  • Develop live and self-serve training with Implementation using tools such as Loom and Navattic.
  • Analyze Support ticket trends and customer feedback, then share insights and recurring adoption barriers with Customer Success and Product.
  • Convert recurring questions into videos, guides, and one-pagers and improve them based on usage.

Requirements

  • 3–5 years of experience in Customer Success Operations, customer enablement, customer education, or a related role.
  • Ability to learn products deeply and explain complex features clearly to internal teams and customers.
  • Experience developing and delivering training, product demonstrations, and written enablement materials.
  • Hands-on experience with Mailchimp or a similar platform for creating, segmenting, and sending customer communications.
  • Strong writing, facilitation, and project management skills.
  • Ability to coordinate work across multiple teams and use customer feedback to prioritize training or documentation.
  • Experience with Guru, Loom, or Navattic is preferred.
  • Experience with Gainsight, Zendesk, and HubSpot is preferred.

Benefits

  • CAD $75,000–$90,000 annual base compensation, dependent on experience and competency.
  • Remote work and flexible working hours.
  • Mentorship and professional development opportunities.
  • Extended medical and dental benefits.
  • Healthcare spending account.
  • $3,000 annual health and wellness spending account.
  • Employee assistance program.
  • Flexible unlimited time off.

Interested in this position?

Apply directly on the company website

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