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Partner Success Manager - Solutions Architect

2 weeks, 5 days ago
United States, Canada
Full-time
Senior
Partnerships Manager
Customer and Technical Support
Apply Now
CaptivateIQ

CaptivateIQ

CaptivateIQ is the agile commission solution that simplifies sales expenses and drives business growth with automated data management and real-time earnings visibility.

Internet Software & Services
251-1K
Founded 2017
$165M raised
View All Jobs 31

Description

  • Own a portfolio of SI and consulting partners as the primary point of contact for delivery success.
  • Conduct regular business reviews to improve partner performance and engagement quality.
  • Advise partners on data modeling, incentive compensation logic, and financial reporting design.
  • Review complex partner solutions and enforce CaptivateIQ standards for scalable, audit-ready go-lives.
  • Coordinate with internal Solution Architects, Product, and Integrations teams to resolve technical blockers.
  • Serve as the escalation point for partner-led implementations and triage technical issues.
  • Balance customer expectations with CaptivateIQ compliance and quality standards.
  • Capture partner feedback and systemic issues to inform product and enablement roadmaps.
  • Document co-delivery playbooks and other scalable process materials.
  • Define and maintain partner scorecards that track delivery quality, CSAT, and risk signals.

Requirements

  • 5–8+ years of experience in SaaS in Partner Success, Solution Architecture, Implementation Consulting, or Technical Project Leadership.
  • Experience in Incentive Compensation Management (ICM) or other high-complexity SaaS environments, such as CaptivateIQ, Xactly, Varicent, or SAP Commissions.
  • Ability to lead structured discovery and evaluate complex solution designs.
  • Ability to translate business requirements into system constraints and behavior.
  • Proven experience driving cross-functional initiatives with Sales, CS, PS, Product, and Marketing.
  • Comfort owning programs end-to-end.
  • Strong facilitation skills for executive-level conversations and detailed working sessions with partner consultants.
  • Highly organized, process-oriented, and able to create structure, frameworks, and documentation.

Benefits

  • 100% medical, dental, and vision coverage for all full-time employees, with about 75% coverage for dependents.
  • Flexible vacation days plus quarterly mental health days.
  • Annual stipends for professional development and caretaking needs.
  • Annual work anniversary bonuses that grow with tenure.
  • 401(k) retirement plan for U.S.-only employees.
  • Latest Apple hardware provided as premium work tools.
  • Active Employee Resource Groups (ERGs) supporting inclusion and belonging.
  • OTE of $155,000–$215,000 per year in North America, or $212,000–$264,000 CAD for candidates in Canada.

Interested in this position?

Apply directly on the company website

Apply Now

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