Customer Success Manager (APAC)

2 months ago
Full-time
Mid Level
Customer and Technical Support
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised

Description

  • Deeply understand Canary’s current and future products and communicate their value to clients.
  • Lead client onboarding by collecting requirements, running webinars, and completing initial account setup.
  • Partner with clients to understand their goals and reduce time-to-value.
  • Build and maintain relationships with key stakeholders and identify pain points and growth opportunities.
  • Collaborate with Sales to close expansion opportunities and grow the book of business.
  • Own a portfolio of Mid-Market and SMB accounts and manage it proactively.
  • Act as a trusted advisor by resolving client challenges and aligning work with Canary’s goals.
  • Share client feedback with internal teams to inform the product roadmap.

Requirements

  • Bachelor’s degree.
  • 3–5 years of Customer Success experience in a SaaS environment.
  • Proven experience onboarding clients through complex technical challenges.
  • Strong organizational and time-management skills to manage a large portfolio of Mid-Market accounts.
  • Excellent communication skills for building trust with diverse stakeholders.
  • Analytical mindset with the ability to assess client needs and develop scalable processes.
  • Collaborative experience working with Product, Marketing, Sales, and Operations teams.
  • Confidence, charisma, and a growth-oriented mindset.
  • Comfort working with technology and adapting to dynamic environments.
  • Familiarity with hospitality technology is a plus.
  • Thai language proficiency is preferred.

Benefits

  • Company-wide Canary Days each month to recharge with an extended weekend or day off.
  • Self Improvement Club with a monthly personal goals budget for related purchases.
  • Professional Development Chats with budget support for cross-functional development conversations.
  • Travel reimbursement for visiting Canary offices in New York, San Francisco, or Dallas.
  • Personal travel reimbursement credit when staying at a hotel Canary works with.
  • Remote work arrangement for the APAC role.

Interested in this position?

Apply directly on the company website

Apply Now

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