Customer Success Manager (APAC)

3 weeks ago
Full-time
Mid Level
Customer and Technical Support
Canary

Canary

Canary Technologies is a leader in hospitality technology, providing award-winning solutions for hotels and lodging properties. Their innovative software enhances the guest experience, streamlines operations, and boosts revenue. With a focus on Contact...

Internet Software & Services
11-50
$47M raised

Description

  • Deeply understand Canary’s current and future products and communicate their value to clients.
  • Lead client onboarding by collecting requirements, running webinars, and completing initial account setup.
  • Partner with clients to understand their goals and reduce time-to-value.
  • Build and maintain relationships with key stakeholders and identify pain points and growth opportunities.
  • Collaborate with Sales to close expansion opportunities and grow the book of business.
  • Own a portfolio of Mid-Market and SMB accounts and manage it proactively.
  • Act as a trusted advisor by resolving client challenges and aligning work with Canary’s goals.
  • Share client feedback with internal teams to inform the product roadmap.

Requirements

  • Bachelor’s degree.
  • 3–5 years of Customer Success experience in a SaaS environment.
  • Proven experience onboarding clients through complex technical challenges.
  • Strong organizational and time-management skills to manage a large portfolio of Mid-Market accounts.
  • Excellent communication skills for building trust with diverse stakeholders.
  • Analytical mindset with the ability to assess client needs and develop scalable processes.
  • Collaborative experience working with Product, Marketing, Sales, and Operations teams.
  • Confidence, charisma, and a growth-oriented mindset.
  • Comfort working with technology and adapting to dynamic environments.
  • Familiarity with hospitality technology is a plus.
  • Thai language proficiency is preferred.

Benefits

  • Company-wide Canary Days each month to recharge with an extended weekend or day off.
  • Self Improvement Club with a monthly personal goals budget for related purchases.
  • Professional Development Chats with budget support for cross-functional development conversations.
  • Travel reimbursement for visiting Canary offices in New York, San Francisco, or Dallas.
  • Personal travel reimbursement credit when staying at a hotel Canary works with.
  • Remote work arrangement for the APAC role.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager, SMB / Scale Team

SchooLinks 51-250 Diversified Consumer Services

SchooLinks is hiring Customer Success Managers to support smaller school districts nationwide by managing onboarding, adoption, renewals, and customer relationships.

CRM Salesforce
53 minutes ago

Customer Success Retention Team Leader (m/f/d)

Booksy 251-1K Diversified Consumer Services

Booksy is hiring a Customer Success Retention Team Leader to lead a team handling outbound retention campaigns and improve customer retention processes in a dynamic, scale-up environment.

53 minutes ago

Customer Success Retention Manager (m/f/d)

Booksy 251-1K Diversified Consumer Services

Booksy is seeking a Customer Success Retention Manager to lead customer retention efforts and reduce churn while partnering with CS, Product, Marketing, and Operations teams in a fast-scaling global SaaS environment.

1 hour, 8 minutes ago

Head of Client Operations

Pavago IT Services

Head of Client Operations at a remote U.S.-hours startup, owning post-sale client operations, cold email campaign performance, and delivery quality to drive retention and results.

Copywriting CRM
1 hour, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers