Senior Pricing and Packaging Manager

52 minutes ago
Full-time
Senior
Product Management
Calabrio

Calabrio

Calabrio offers an AI-powered workforce engagement management software suite designed specifically for contact centers, focusing on optimizing agent performance and enhancing customer interactions to foster brand loyalty.

Professional Services
251-1K
Founded 2007
$34M raised

Description

  • Design and own the pricing and packaging architecture across the full product portfolio.
  • Build a unified good/better/best tier structure that is simple for buyers and sellers to use.
  • Own the AI monetization model, including credits, consumption, outcome-based, or hybrid approaches.
  • Ensure AI capabilities are embedded into tiers to drive adoption rather than being sold only as add-ons.
  • Lead SKU rationalization efforts to reduce complexity across the combined portfolio.
  • Develop value-based pricing using customer ROI, competitive benchmarking, and willingness-to-pay analysis.
  • Build financial models to assess revenue and margin impact from pricing changes and tier restructures.
  • Manage real-time discount recommendation tooling in CRM for pre-approved deal structures.
  • Enable sales teams with pricing collateral, AI value narratives, competitive positioning, and ROI tools.
  • Partner with Product, Marketing, Finance, Sales Ops, and Sales to operationalize commercial model changes and field enablement.

Requirements

  • Bachelor's degree or equivalent relevant experience is required.
  • MBA is preferred but not required for candidates with a strong commercial track record.
  • 8+ years of experience in Pricing, Product Marketing, Product Management, or Strategy, with a B2B SaaS focus.
  • 3+ years of experience building AI pricing models and packaging frameworks for multi-product portfolios.
  • Proven track record of pricing changes that drove measurable revenue growth.
  • Experience monetizing AI, platform, or consumption-based products is strongly preferred.
  • Contact center, WFM, or CX software domain knowledge is highly preferred.
  • Strong financial modeling and value-based pricing analysis skills.
  • Ability to design intuitive tier structures that are motivating for sellers.
  • Confident presenter who can influence and align SVP and executive leadership.

Benefits

  • Starting target base pay of $120,000 for this salaried position.
  • 401(k) with company matching.
  • Medical, dental, and vision insurance.
  • Disability and life insurance.
  • Flexible PTO and paid holidays.
  • Parental leave.
  • Tuition reimbursement.
  • Training and development from industry-leading experts.

Interested in this position?

Apply directly on the company website

Apply Now

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