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Senior Pricing and Packaging Manager

4 weeks ago
Canada
Full-time
Senior
Product Marketing Manager
Product Management
CRM
Apply Now
Calabrio

Calabrio

Calabrio offers an AI-powered workforce engagement management software suite designed specifically for contact centers, focusing on optimizing agent performance and enhancing customer interactions to foster brand loyalty.

Professional Services
251-1K
Founded 2007
$34M raised
View All Jobs 11

Description

  • Design and own the go-forward pricing and packaging architecture across the full product portfolio.
  • Build a unified good/better/best tier structure that is simple to explain, compare, and buy.
  • Own the AI monetization model and recommend credits, consumption, outcome-based, or hybrid pricing structures.
  • Ensure AI capabilities are bundled into tiers to drive adoption rather than being separated into add-on charges.
  • Lead SKU rationalization to reduce complexity across the combined portfolio.
  • Develop value-based pricing using customer ROI, competitive benchmarking, and willingness-to-pay analysis.
  • Build financial models to assess the revenue and margin impact of pricing and tier changes.
  • Manage real-time discount recommendation tooling in CRM for pre-approved deal structures.
  • Enable sellers with pricing collateral, AI value narratives, competitive positioning, and ROI tools.
  • Partner with Product, Marketing, Finance, Sales, and Sales Ops to operationalize commercial model changes and execute them end to end.

Requirements

  • Bachelor’s degree or equivalent relevant experience required.
  • MBA preferred, but not required for candidates with a strong commercial track record.
  • 8+ years of experience in Pricing, Product Marketing, Product Management, or Strategy in a B2B SaaS environment.
  • 3+ years of experience building AI pricing models and packaging frameworks for multi-product portfolios.
  • Proven track record of pricing changes that drove measurable revenue growth.
  • Experience monetizing AI, platform, or consumption-based products strongly preferred.
  • Contact center, WFM, or CX software domain knowledge highly preferred.
  • Strong financial modeling and value-based pricing analysis capability.
  • Ability to design intuitive tier structures that are motivating for sellers.
  • Confident presenter who can influence and align SVP and executive leadership.
  • Cross-functional collaboration experience across Sales, Product, Marketing, and Finance.
  • Change management experience guiding customers onto new pricing with minimal churn impact.

Benefits

  • Starting salary targeted at $164,000 for this salaried position.
  • Market-competitive pay and benefits based on skills, experience, and qualifications.
  • Comprehensive benefits for a variety of life circumstances and needs.
  • Training and development from industry-leading experts.
  • Great opportunities for career development.
  • Balanced work-life support to achieve personal and professional success.
  • Global team recognized for passion and innovation.
  • Inclusive, diverse workplace culture with mutual respect and equal opportunity protections.

Interested in this position?

Apply directly on the company website

Apply Now

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