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Director, Patient Engagement & Retention

3 hours, 39 minutes ago
Anywhere
Full-time
Lead
Email Marketing Manager
Marketing and Growth
Apply Now
Cadence

Cadence

Cadence is a health technology company that provides remote patient monitoring solutions for effective chronic disease management, better health outcomes, and financial ROI at scale. They aim to deliver consistent, proactive healthcare outside of the h...

Health Care Providers & Services
51-250
Founded 2020
$141M raised
View All Jobs

Description

  • Own patient retention, adherence, and engagement outcomes across Cadence's remote care programs.
  • Diagnose the drivers of disengagement across the patient lifecycle from enrollment and activation through ongoing chronic disease management.
  • Translate disengagement insights into a prioritized roadmap of interventions.
  • Build and scale engagement systems and cross-functional workflows with Product, Data, and Engineering.
  • Move zero-to-one pilots into repeatable, automated operating models.
  • Design and run structured experiments across outreach channels, segmentation, and engagement triggers.
  • Prioritize engagement investments using financial and clinical framing to target patients with the highest retention and cost-of-care impact.
  • Strengthen the engagement stack through automation and AI-supported prioritization and personalization.
  • Define performance governance for engagement programs, including metrics, reporting cadences, and post-launch measurement.
  • Drive continuous improvement against retention and adherence targets.

Requirements

  • 8-10+ years in product operations, growth operations, lifecycle or engagement operations, product marketing, program management, or a related cross-functional role.
  • Track record owning or directly influencing lifecycle metrics such as retention, engagement, activation, adherence, churn, or utilization, with measurable business impact.
  • Proven ability to build programs, workflows, or engagement systems and scale them into repeatable cross-functional operating models.
  • Strong cross-functional leadership and stakeholder management across Product, Operations, Clinical, Data, Engineering, or Marketing.
  • Experience with dependency management, launch planning, and tradeoff decisions.
  • Strong analytical and experimentation background, including defining hypotheses, success metrics, holdouts, and ROI.
  • Ability to translate data into prioritized roadmaps and workflow improvements.
  • Fluency with AI-assisted development tools.
  • Ability to evaluate where AI accelerates the build versus where human judgment is required.

Benefits

  • Expected on-target earnings of $180,000 - $220,000, depending on experience, skills, seniority, and business needs.
  • Eligible for equity as part of the total compensation package.
  • Fully remote work.
  • Comprehensive health coverage including medical, dental, and vision.
  • Paid time off.
  • 401(k) plan with matching.
  • Paid parental leave.
  • Home office stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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